Valentin Romero
Reseda,CA
Summary
4 years working in sterile operating rooms amongst fellow service technicians, surgeons and nursing staff. 9 years in the telecommunication industry, 7 of those were in cellular.
I am currently a Performance Support Specialist for KARLS STORZ Endoscopy - America. In my position, I perform remote troubleshooting with bio-med and nursing staff. If the issue is not resolved over the phone, i will then schedule an onsite service event. I handle the scheduling of the service calls pertaining to my region (Los Angeles, Northern Orange County, Inland Empire and Imperial County). Upon assessing the problem reported, I then order parts if needed and upload the necessary firmware or software on a variety of components.
Overview
12
12
years of professional experience
Work History
Product Deployment Specialist
KARL STORZ Endoscopy - America
05.2019 - 06.2021
- Decommission of old integration equipment and cabling.
- Install cabling through conduit from integration cabinet to equipment booms in the operating room.
- Terminated cabling ie. Fiber Optic using LC and SC fiber connectors, solder XLR power connectors, strip cabling to seat in phoenix connectors.
- Boot up integration rack, upgrade firmware on encoders and decoders.
- Program MAC address of the encoders and decoders to their corresponding location within the operating room.
- Trained new customers during both onboarding and ongoing basis.
- Served as technical resource to field personnel for deployment issues.
- Improved processes to increase team productivity.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Performance Support Specialist
KARL STORZ Endoscopy - America
06.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of integration problems.
- Load software and update firmware using Filezilla, BlueRiver, Netlink studio, and Filetransfer.
- Deployed software and hardware updates and patches to increase speed and performance.
- Configured hardware, devices, and software to set up work stations for customers.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Terminating fiber optic cable with LC and SC fiber connectors.
- Soldering XLR power connectors and microphones.
Construction Supervisor
Amatel Inc.
08.2017 - 05.2019
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Complied with safety protocols and enforced proper equipment and material usage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Reported quality of performance on site to site construction managers.
- Eliminated project lags by inspecting work-in-progress, tracking lead times and testing work to achieve quality control specifications.
- Upgrading LTE Remote Radio Units, Dual Band Diplexers, and tower mounted antennas.
- Using an Anritsu Site Master, coax lines would be sweep and PIM tested.
Field Technician
Amatel Inc.
04.2012 - 08.2017
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Removal of out dated equipment on cellular towers.
- Upgrade structural steel to handle newly added heavier equipment.
- Terminate LDF coax and torque connectors to spec on remote radio units.
Education
Reseda Senior High School
Reseda, CA06.2008
Skills
- Activity Planning
- Support Services
- Customer Needs Assessment
- User Support
- System Maintenance
- Technical Troubleshooting
- Incident Management
- Technical Documentation
- Device Installation
- Service Schedule Coordination
- Hardware Configuration
- Hardware Upgrades
- Equipment Inspection
- Collaborative Team Player
Timeline
Performance Support Specialist
KARL STORZ Endoscopy - America
06.2021 - Current
Product Deployment Specialist
KARL STORZ Endoscopy - America
05.2019 - 06.2021
Construction Supervisor
Amatel Inc.
08.2017 - 05.2019
Field Technician
Amatel Inc.
04.2012 - 08.2017
Reseda Senior High School
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