Valentina Aragon
Doral,Florida
Summary
Dedicated and motivated employee with 4 years of experience in retail and customer service. Getting to know customers and doing what I can to make sure they leave with a positive experience and are satisfied with their visit. Strong problem solving skills, organization skills, and can communicate effectively and empathetically with others. Seeking to leverage my time management and to contribute my commitment to customer loyalty and devotion.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
11.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and making them feel a sense of belonging.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Contributed to a positive team environment through communication and collaboration with partners.
- Developed strong product knowledge to upsell menu items and increase overall sales.
Shift Supervisor
Hot Topic
06.2022 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Applied security, safety, and loss prevention strategies during shifts.
Experience Lead
Party City
09.2021 - 06.2022
- Responsible for creating exceptional customer and associate experiences and driving sales within our retail environment.
- Oversee daily operations of the retail store, including opening and closing procedures, inventory management, and cash handling.
- Train and coach associates on product knowledge, customer service skills, and company policies.
- Monitor sales performance and customer feedback to identify areas for improvement and implement action plans accordingly.
- Lead a team of associates, ensuring they deliver outstanding service and maintain a welcoming atmosphere for all customers.
Sales Associate
Party City
06.2020 - 09.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Psychology
Miami Dade College
Miami, FL06.2025
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL06.2022
Skills
- Friendly and outgoing
- Active listener
- Cleanliness
- Excellent memory
- Fluent in Spanish
- Customer Service
- Problem-Solving
- Team Player
Hobbies: music and jewelry crafting.
I enjoy playing instruments such as the violin, piano, and guitar bass. As well as creating jewelry for myself and others, like bracelets, earrings, and necklaces.
Languages
English
Spanish
Timeline
Barista
Starbucks
11.2022 - Current
Shift Supervisor
Hot Topic
06.2022 - 09.2022
Experience Lead
Party City
09.2021 - 06.2022
Sales Associate
Party City
06.2020 - 09.2021
Psychology
Miami Dade College
High School Diploma -
Ronald W. Reagan/Doral Senior High School
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