Summary
Overview
Work History
Education
Skills
Languages
Certification
reference
Timeline
Generic

Valentina Arias

The Bronx,NY

Summary

Dynamic professional with extensive experience at Parm, excelling in inventory control and customer service. Proven ability to enhance workflow efficiency and ensure compliance with food safety regulations. Adept at training junior staff and resolving customer complaints, consistently achieving high satisfaction levels in fast-paced environments. Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates, and spills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food Packer

Parm
Manhattan, NY
04.2024 - Current
  • Performed routine maintenance on equipment to ensure proper functioning.
  • Assessed packaging needs based on customer requirements for each order.
  • Monitored inventory levels of supplies needed to complete packing tasks.
  • Collaborated with team members to meet production goals within deadlines.
  • Ensured compliance with all health regulations regarding sanitation and hygiene standards.
  • Prepared boxes, bags, and other containers for packing food items.
  • Provided assistance in unloading incoming deliveries from suppliers.
  • Inspected food products to ensure quality and safety standards were met.
  • Processed returns from customers due to damaged goods or wrong orders.
  • Followed all safety procedures while handling hazardous materials.
  • Received incoming shipments and checked for accuracy of contents.
  • Managed inventory of packaging materials and supplies.
  • Attached labels to packaged items or stenciled information on containers.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Host

Parm
Manhattan, NY
12.2023 - 05.2024
  • Processed payments from customers using a POS system.
  • Took reservations over phone and in person.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Provided customers with accurate wait times and monitored waiting list.
  • Inspected dining areas for any damages or defects.
  • Assisted servers in seating guests by escorting them to their tables.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Balanced cash drawers at the end of each shift.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Managed incoming calls during busy shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Head Barista

Bluestone Lane Coffee
Manhattan, NY
12.2021 - 06.2023
  • Trained new baristas on proper preparation techniques for various coffee drinks.
  • Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
  • Ordered supplies when necessary to ensure adequate inventory levels.
  • Conducted weekly inventories of supplies and restocked shelves as needed.
  • Inspected coffee grounds for freshness and replaced them as needed throughout the day.
  • Verified that all equipment was functioning properly before opening the café for business each day.
  • Maintained cleanliness of the café area and equipment.
  • Provided excellent customer service by promptly responding to customer inquiries and complaints.
  • Monitored stock levels of food items such as pastries, muffins.
  • Provided friendly and courteous service to customers.
  • Resolved customer complaints in a professional manner while following company policies and procedures.
  • Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
  • Received payments from customers and made change as necessary.
  • Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
  • Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
  • Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
  • Greeted guests with pleasant smile and superior customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained calm demeanor during high-volume periods and special events.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Received and accurately processed customer payments.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Utilized POS system to receive and process customer payments.

Food Runner

Parm
Manhattan, NY
04.2022 - 05.2023
  • Ensured that all orders were correct before leaving the kitchen area.
  • Maintained a clean and organized work area throughout shift operations.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Replenished water glasses, bread baskets, condiments and other necessities during meal service.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Followed proper sanitation guidelines when handling food products.
  • Assisted servers in setting up tables for guests.
  • Informed servers of any special dietary needs or allergies communicated by customers.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Employed strong organizational skills to handle high-volume service periods without compromising quality.
  • Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
  • Maintained knowledge of menu items and daily specials to answer customer inquiries.
  • Provided exceptional customer service, responding promptly to requests and concerns.
  • Assisted with the setup and breakdown of the dining area before and after service hours.
  • Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.

Education

High School Diploma -

Veritas Academy
Flushing, NY
06-2022

Some College (No Degree) -

Borough of Manhattan Community College
New York, NY

Skills

  • Equipment maintenance
  • Quality inspection
  • Supply management
  • Order fulfillment
  • Sanitation compliance
  • Inventory control
  • Customer service
  • Time management
  • Problem solving
  • Task delegation
  • Speed and efficiency
  • Food safety regulations
  • Workflow management
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Safety procedures
  • Technical understanding
  • Adaptability and flexibility
  • Monitoring Skills
  • Coordination skills
  • Continuous improvement
  • Computer literacy
  • Product knowledge
  • Stress management
  • Multitasking capacity
  • Professionalism
  • Inventory management
  • Point of sale systems
  • Order processing
  • Communication skills
  • Scheduling reservations
  • Cash handling
  • Food safety
  • POS software
  • Food allergy awareness
  • Task prioritization
  • Reservation management
  • Menu management
  • Hospitality and accommodation
  • Front of house organization
  • Telephone reception
  • Reservation coordination
  • POS system operation
  • Training junior staff
  • Employee training
  • Supply ordering
  • New hire training

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • makeup artis degree

reference

Ardina cerra

general manager 

parm upper west side, new york

mail : ardina@parmitalian.com

Timeline

Food Packer

Parm
04.2024 - Current

Host

Parm
12.2023 - 05.2024

Food Runner

Parm
04.2022 - 05.2023

Head Barista

Bluestone Lane Coffee
12.2021 - 06.2023

High School Diploma -

Veritas Academy

Some College (No Degree) -

Borough of Manhattan Community College

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Valentina Arias