Valentina Baca
Socorro
Summary
Dynamic and reliable professional with a proven track record at Dollar Tree Stores, excelling in customer service and cash handling accuracy. Known for fostering customer loyalty through proactive engagement and effective problem-solving. Adept at merchandise display and maintaining a welcoming environment, ensuring an exceptional shopping experience. Fluent in Spanish.
Overview
1
1
year of professional experience
Work History
Retail Associate
Dollar Tree Stores
08.2024 - 05.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Receptionist
RIBA
02.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Ysleta High School
El Paso, TX05-2025
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2025
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Cash register operation
- Merchandise display
- Store maintenance
- Verbal and written communication
- Approachability
- Self-directed learning
- Proactivity
- Shelf recovery
- Teamwork and collaboration
- Time management
- Customer service
- Problem-solving
- Teamwork
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Dollar Tree Stores
08.2024 - 05.2025
Receptionist
RIBA
02.2024 - 03.2025
High School Diploma -
Ysleta High School
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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