Microsoft Excel
Valentina Balaj
Sociologist
New York
Summary
I hold a bachelor’s degree in sociology and a master’s in administration of social work in the justice system. I have diverse professional experience, including working at the regional directorate of road transport services in the protocol, where I handled administrative tasks and ensured smooth communication across departments. Additionally, as a tax specialist, I developed a keen eye for detail and the ability to work efficiently with complex data. These roles, along with my customer service experience as a gate agent, have strengthened my organizational, problem-solving, and communication skills, which I’m excited to bring to the claims administrative support role.
Overview
8
8
years of professional experience
Work History
Representative
BKB INSURANCE AGENCY
01.2024 - Current
- Advising Clients, Selling Insurance policies, Policy management
Tax Specialist
GENERAL DIRECTORATE OF ROAD TRANSPORT
Tirana
04.2019 - 09.2023
- I was responsible for the payment of the road vehicle taxes of the citizens who presented themselves for payment, Correct use of the computer program for performing the payment procedure, Closing the daily balance and reporting to Finance, Throwing data into Excel and using this program quite well, Communicating and explaining procedures correctly to citizens
Archive-Protocol / Tax Specialist
GENERAL DIRECTORATE OF ROAD TRANSPORT
Tirana
03.2018 - 09.2023
- Organize and catalog protocols, procedures, and guidelines, Review and verify the accuracy and completeness of archived protocols, Manage access to the protocol archive, ensuring that authorized personnel can retrieve information as needed, Ensure that all protocols comply with relevant regulations, standards, and organizational policies
Airport Screener
TIRANA INTERNATIONAL AIRPORT
01.2017 - 12.2017
- Screening Passengers and Baggage’s, Monitoring Security Equipment, Providing Assistance to the passengers, Collaborating with airport police in case of criminal occurrences
Education
Master - Administration of Social Institutions in the Justice Systems
University of Social Sciences
Tirana, AL 11.2014 - 3 2016
Bachelor - Sociology
University of Social Sciences
Tirana, AL 10.2011 - 10 2014
Skills
Albanian
English
Italian
Client Relationship Building
Goal-oriented mindset
Industry Awareness
Account Servicing
Software
Word
Power Point
Timeline
Representative
BKB INSURANCE AGENCY
01.2024 - Current
Tax Specialist
GENERAL DIRECTORATE OF ROAD TRANSPORT
04.2019 - 09.2023
Archive-Protocol / Tax Specialist
GENERAL DIRECTORATE OF ROAD TRANSPORT
03.2018 - 09.2023
Airport Screener
TIRANA INTERNATIONAL AIRPORT
01.2017 - 12.2017
Master - Administration of Social Institutions in the Justice Systems
University of Social Sciences
11.2014 - 3 2016
Bachelor - Sociology
University of Social Sciences
10.2011 - 10 2014
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