Valentina Baldini
Oklahoma City,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Hairstylist/Esthetician
Tangles Hair Studio By Alicia
Moore, OK
05.2018 - Current
- Educated clients on proper home hair care maintenance techniques.
- Organized scheduling of appointments throughout the day.
- Tracked inventory of supplies used for styling services.
- Participated in team discussions regarding marketing strategies for the salon.
- Mentored new staff to enhance personal growth and increase productivity.
- Managed social media advertising to attract potential customers and build solid networking and clientele.
Head Coach/Waitress Supervisor
Kevin Durant's Restaurant
Oklahoma City, OK
05.2014 - 05.2018
- Provided guidance to servers on proper etiquette when dealing with customers.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Assigned duties to servers and monitored their performance.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Trained new servers on menu items and restaurant standards.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
Loan Counselor
Midland Mortgage
Oklahoma City, OK
01.2012 - 01.2014
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed delinquent accounts to determine appropriate action for resolution.
- Prepared detailed reports summarizing collection efforts, account statuses, dispute resolutions.
Education
Cosmetology Certificate - Cosmetology
Paul Mitchell The School
Norman, OK05-2018
Associate of Applied Science - Liberal Arts And General Studies
Rose State College
Oklahoma City, OKSkills
- Marketing and Sales expertise
- Customer Focused
- Problem-solving skills
- Detail-Oriented
- Positive Attitude
- Interpersonal Skills
- Training experience
- Proficient in creating and maintaining schedules
- Inbound Phone Call Management
References
References available upon request.
Timeline
Hairstylist/Esthetician
Tangles Hair Studio By Alicia
05.2018 - Current
Head Coach/Waitress Supervisor
Kevin Durant's Restaurant
05.2014 - 05.2018
Loan Counselor
Midland Mortgage
01.2012 - 01.2014
Cosmetology Certificate - Cosmetology
Paul Mitchell The School
Associate of Applied Science - Liberal Arts And General Studies
Rose State College
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