Valentina Bodea

· Overseeing the daily operations medical and administrative of the outpatient private clinic

· Managing and completing patient medical billing and forensic medico-legal billing, producing monthly financial reports like income statements, balance sheets, and cash flow statements, and implementing the best practice standards for billing resulting in a substantial reduction of accounts receivable delays.

· Coordinating scheduling and billing for testimony, depositions, and independent medical examination at multiple locations.

· In charge of marketing and promoting events for the clinic and building relationships with physicians, insurance, and law offices to create a steady referral base.

· Managing insurance contracts, organizing tax forms, and preparing and retaining records, files, and reports according to various government and practice standards.

· Monitoring duties assigned to personnel to promote high levels of patient care and job efficiency.

· Confirmed availability of sufficient supplies for delivery of quality patient care orders.
Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.

· Medical assistant duties: successfully learned and used the Dr. Chrono EMR System, coordinated patient scheduling, patient communications and updates, insurance verification, and coordination of care with other medical offices such as pharmacies, hospitals, imaging, and physical therapy facilities.

· Obtained patient vitals, medical history, and updated medication, fitted patients with DME, exchanged bandages, and assisted in medication dispensing injection procurements, and surgery scheduling.

· Managed the Worker's compensation claims and coordinated with parties involved such as adjusters, nurse case managers, and caregivers.

· Sanitized, restocked, and organized exam rooms and medical equipment. Performed clerical duties and collected co-payments.

I was unable to work in the United States, I was awaiting the approval of my green card and work permit, focused on family life, and duties, and took online self-improvement courses.

International Certification - Fitness Trainer Course and Personal Trainer Course

· Theory, practical courses online and in person, case studies and debates, exams in person

· Managed a team of 5 people, with whom I planned, organized, and coordinated special events and celebrations.

· Recruited, hired, and trained to develop high-performing staff.

· We raised club participation and contributed creatively to the promotional marketing efforts by adding new products and improving existing products by driving awareness and training staff.

· Assigned work to staff, set schedules, and motivated strong performance in key areas.

· Inspected equipment and facilities for signs of wear or damage impacting safety.

· Improved recreational programming based on feedback from customers and higher management and long-term employees.

· Kept fitness instructing duties such as yoga, gym training, and outdoor classes

· Successfully supervised and managed a team of 8 people, applied efficient leadership and problem-solving skills to maintain the team’s efficiency, and organized workflows.

· Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

· Evaluated employee performance and coached and trained to improve weak areas.

· Maintained compliance with company policies, objectives, and communication goals.

· Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Interviewed, hired, and trained new employees for production positions.
Tracked and prepared quarterly reports of sales goals to management.

· Receptionist duties: scheduling classes, activities, and training, tracking payments, merchandise sales, and billing duties and assisting my supervisor with internal reports (Paytrax, Month End Reports, Roster, Inventory, Stock Refill –Micros System) and covering his duties when he was out of the office

· Personal Fitness Trainer duties: performing fitness assessments, custom individual gym training plans, home workout plans, and diet plans, developing new fitness activities, schedules, and packages for the gym members, hotel guests, and staff

· Group Instructor duties: performing group fitness classes for 5-15 hotel guests such as Outdoor Yoga, Core Training, Boot camps, and Indoor Cycling.

· Supervising and assisting Kids Club Attendants: responsible for children's safety, helping to develop, organize and implement kid’s activities

· Designed and provided specific workout systems for individual clients based on personal goals, needs, and performance ability.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Assisted customers with setting appointments, payments, special order requests, and arranging merchandise pick-up.

· Fitness Instructor duties: correct and safe use of all gym equipment and facilities, fitness assessments

· Personal fitness trainer duties: provided personalized training plans based on goals such as weight loss, strength, or flexibility, provided nutrition guidelines, and provided programs to restore function and prevent disability.

· Provided Group Classes for groups of 10-15 members such as: Spinning, Core Conditioning, Step Aerobics, Tae-bo, Pilates, and Yoga

· Fitness Instructor duties: correct and safe use of all equipment, provided fitness assessments, custom training plans, home workout plans, and healthy diet plans.

· Group Classes instructor for groups of 15-20 members such as Core Conditioning, Step Aerobics, Tae-bo, Pilates, and Yoga

· Massage therapist: Deep tissue, Swedish massage, hot stone massage

· Receptionist responsibilities: customer relations service over the phone, scheduling, check-in, and payment tracking.

· Established classes to effectively match the skill and learning levels of all participants to group fitness classes of up to 15-20 members such as Tae-bo and Zumba

· Learned to provide safe, effective, and appropriate massage therapy techniques and protocols for the Steiner services: deep tissue massage, aromatherapy massage, hot stone massage, bamboo massage, and slimming wraps

· Learned to provide safe, effective, and appropriate group training as per the Steiner services requirements: boot camps, indoor cycling, Pilates, and yoga

· Learned marketing and promoting services techniques for Steiner services and products via fitness seminars, individual consultations, and product demonstrations.

· Receptionist duties such as phone customer service duties, scheduling classes, collecting payments and performing check-ins, and ensuring spaces were organized and clean.

· Fitness Instructor duties: correct and safe use of all equipment, fitness assessments, custom training plans, home workout plans, and healthy diet plans.

· Group Classes instructor: Tae-bo, Body Conditioning, Kangoo- Jumps, Zumba

Expires 02/2024