Valentina Cardenas
Orlando
Summary
Graduated high school with a 4.2 GPA, initially committed to Penn State in 2022, and earned an AA from Valencia College, where I took courses in medical terminology. Currently pursuing a Nursing degree at UCF with the long-term goal of becoming an OB travel nurse. Began my healthcare journey as a Pharmacy Technician, gaining hands-on experience with medications, their uses, diagnostics, prescription verification, and patient education. Trained staff, maintained accurate records, and ensured HIPAA-compliant, patient-centered care, committed to delivering safe, efficient, and compassionate care in fast-paced healthcare settings.Ready to contribute to a collaborative healthcare environment while expanding my clinical skills and supporting high-quality patient care to a medical team
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Orlando
12.2023 - Current
- Processed insurance claims accurately to minimize rejection rates and ensure timely reimbursements.
- Maintained inventory levels by conducting regular audits and ordering supplies as needed.
- Educated patients on medication usage, side effects, and storage requirements to enhance safety.
- Ensured compliance with pharmacy regulations and standards to uphold patient safety.
- Monitored expiration dates of medications and managed proper disposal of outdated stock.
- Provided clinical support by answering medication-related inquiries from patients and staff.
- Organized and maintained prescription records for efficient retrieval and compliance auditing.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Implemented improvements in workflow processes that increased efficiency in medication dispensing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored prescription refill requests and communicated with patients regarding their status.
SERVER
Outback Steakhouse
Orlando
05.2023 - 10.2023
- Monitored dining areas for guest needs and responded to requests efficiently.
- Communicated effectively with kitchen staff to ensure timely food preparation and service.
- Resolved issues related to guest dissatisfaction with grace and professionalism.
- Prepared and served specialty beverages, enhancing the guest's meal experience.
- Checked on guests throughout their meal to ensure satisfaction and address needs.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Host
Kekes
Orlando
07.2023 - 09.2023
- Greeted guests warmly, creating a welcoming atmosphere from the moment they entered.
- Provided assistance to servers by delivering food and beverages during busy shifts.
- Facilitated communication between guests and management to address special occasions or concerns.
- Answered customer questions about hours, seating, and menu information.
- Delivered pick-up and curbside orders to guests.
Ophthalmologist Technician
Erie Retinal Surgery
Erie
04.2023 - 06.2023
- Updated patient medical histories accurately, documenting recent illnesses and treatments.
- Managed patient flow efficiently, ensuring timely appointments and minimal wait times.
- Maintained and sterilized medical equipment according to health and safety standards.
- Documented patient interactions and outcomes meticulously in electronic medical records.
- Ensured patient comfort by addressing concerns and providing reassurance during exams.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Supervisor and sales associate
Victoria's Secret & PINK
Erie
06.2022 - 02.2023
- Supervised and coordinated staff activities to ensure compliance with established policies and procedures.
- Trained new sales associates on customer service best practices and product knowledge.
- Assisted customers in selecting merchandise by providing personalized recommendations based on their preferences.
- Managed inventory levels by conducting regular stock checks and placing orders as needed.
- Monitored sales performance metrics, identifying areas for improvement, and implementing corrective actions.
- Maintained cleanliness and organization of the sales floor, ensuring a pleasant shopping environment.
- Assisted in the training and development of staff, enhancing their product knowledge and sales skills.
- Assisted customers with fitting room needs to enhance their shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints swiftly, ensuring a positive resolution and satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Home Depot
Kissimmee
12.2021 - 06.2022
- Processed customer transactions swiftly and accurately, ensuring minimal wait times.
- Maintained organized and clean checkout areas, enhancing the shopping experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12-2024
High School Diploma -
Tohopekaliga High School
Kissimmee, FL06-2022
Nursing
University of Central Florida
Orlando, FLNursing
Valencia College
Orlando, FLSome College (No Degree) - General Studies
Pennsylvania State University
University Park, PASkills
- Medication management
- Insurance claim processing
- Patient education
- Workflow improvement
- Drug storage procedures
- Supply restocking
- FDA and HIPAA compliance
- Drug safety
- Proper labeling
- Prescription verification
- Customer relationship management
- Conflict resolution
- Health and safety regulations
- Medical records management
- Patient interaction
- HIPAA regulations
- Customer service
Languages
Spanish
Professional
English
Full Professional
Certification
Florida Certification of Immunization
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - Current
Host
Kekes
07.2023 - 09.2023
SERVER
Outback Steakhouse
05.2023 - 10.2023
Ophthalmologist Technician
Erie Retinal Surgery
04.2023 - 06.2023
Supervisor and sales associate
Victoria's Secret & PINK
06.2022 - 02.2023
Cashier
Home Depot
12.2021 - 06.2022
Associate of Arts - General Studies
Valencia College
High School Diploma -
Tohopekaliga High School
Nursing
University of Central Florida
Nursing
Valencia College
Some College (No Degree) - General Studies
Pennsylvania State University