Secured new partnerships resulting in a 20% increase in new client acquisitions through proactive outreach, effective communication, and strategic relationship building
Assisted engineering team in resolving 50+ product-related complications and provided guidance on optimal implementation that improved product efficiency by 20%
Identified and capitalized on opportunities for upselling and cross-selling, resulting in a 25% revenue increase
Collaborated with product development colleagues, aiding in the enhancement of 10+ product features leading to a 35% adoption rate
Leveraged CRM software to track and report on 200+ customer interactions and related feedback
Monitored and optimized campaign performance for internal and external partners, analyzing key metrics and making data-driven recommendations for improvement
Assisted customers with technical troubleshooting, resolved product-related issues, and provided guidance on best practices to optimize product usage
Contributed to new product development initiatives, providing insights and feedback to improve existing products and drive innovation to increase customer engagement across social media sites.
Commercial & Fleet Credit Analyst I & II
GM Financial
Irving, TX
07.2019 - 08.2022
Analyzed a profitable portfolio's financial statements and cash flows to mitigate risk for 700+ commercial borrowers and inform strategic lending decisions
Surpassed monthly quotas by 10% through account manager and client collaboration, showcasing commitment to team objectives and exceeding performance expectations
Utilized Salesforce to oversee existing accounts up to $5MM, identifying further financing opportunities to meet business growth and client requirements
Executed rigorous due diligence and credit analysis, underwriting $60MM+ in commercial vehicle loans for nationwide small to medium-sized businesses
Improved the new analyst onboarding process by developing training materials, delegating tasks, and offering mentorship, leading to over ten promotions annually.
Team Lead
Advantage Solutions & Marketing LLC
Elgin, IL
08.2012 - 11.2016
Managed a team of 10 direct reports responsible for providing 20 weekly sampling events at Meijer locations
Implemented a training program resulting in 60% team efficiency and a 15% improvement in impactful selling of the weekly featured items
Spearheaded the planning and execution of high-impact sampling programs, leading to a measurable 30% increase in brand awareness within Meijer stores
Cultivated strong relationships with Meijer store management and multiple department heads, securing prime placement for sampling activities and ensuring program visibility
Elevated Meijer's weekend sales performance, with the Elgin location consistently boasting the highest grossing sales due to the impactful food sampling programs.
Education
Bachelor of Science in Finance -
Northern Illinois University
05.2019
Skills
Cold-Calling
Upselling
Cross-Selling
Negotiation
Account Management
Multi-Team Collaboration
CRM (Salesforce)
Lead Qualification
Native Spanish Speaker
Problem-Solving
Financial Analysis
Adaptability
Leadership And Involvement
Tarrant Food Pantry, Volunteer, Fort Worth, TX, 12/01/19, 07/01/21
Elgin Community College, President of OLAS, Elgin, IL, 05/01/16, 05/01/17