Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valentina Charris

Miami,FL

Summary

Highly motivated and outgoing professional known for working well under pressure, with excellent customer service and a strong work ethic. Passionate about building strong customer relationships, and increasing customer/Patient engagement. Strong communication, listening and interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Navigator

Nova Southeastern University
04.2023 - Current
  • Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
  • Educated patients with special care needs on medical procedures, diagnoses, and treatment options to empower informed decisionmaking.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Monitor student's/resident's patient queue to ensure patients receive timely follow-up care

Administrative Clerk

Hertz
12.2022 - 04.2023
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Contributed to project success by providing administrative support to various teams as needed.
  • Created and updated records and files to maintain document compliance.
  • Input data and processed system change to generate accurate reports.

Car Sales Photagrapher

Hertz
07.2022 - 10.2022
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images.


Fleet Specialist

Hertz
07.2018 - 07.2022
  • Optimized fleet efficiency by implementing data-driven maintenance schedules and proactive vehicle management.
  • Reduced operating costs through strategic route planning and real-time monitoring of fleet assets.
  • Enhanced driver safety by conducting regular training sessions, maintaining strict adherence to safety protocols.
  • Streamlined communication between drivers and dispatchers, leading to improved response times for customer inquiries.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and overall operational success.
  • Documented all required information regarding cargo weight and destination.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Store Associate

Follett Bookstore
01.2016 - 02.2017
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Education

Associate of Arts -

Miami Dade College
Miami, FL
12.2018

Skills

  • Medical Recordkeeping
  • Medical Terminology
  • HIPAA Certified
  • Computer savvy
  • Cross-Functional Collaboration
  • Data entry
  • Powerpoint
  • Excel
  • Research
  • Fluent English and Spanish
  • CITI Certified

Certification

HIPAA

CITI Program

Certified Phlebotomy Technician

Licensed Life Insurance Agent

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Navigator

Nova Southeastern University
04.2023 - Current

Administrative Clerk

Hertz
12.2022 - 04.2023

Car Sales Photagrapher

Hertz
07.2022 - 10.2022

Fleet Specialist

Hertz
07.2018 - 07.2022

Store Associate

Follett Bookstore
01.2016 - 02.2017

Associate of Arts -

Miami Dade College

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Valentina Charris