Valentina Cruz
Atlanta,Georgia
Summary
Highly motivated Pre-Nursing student at Louisiana State University with a strong foundation in biological sciences and 3+ years of experience in fast-paced service and technical environments. Seeking to leverage exceptional troubleshooting skills from IT and high-pressure multitasking from the restaurant industry to excel in a [Volunteer/Internship] role.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Student IT Support Technician
LSU ITS Help Desk
01.2024 - Current
- Analytical Problem-Solving: Identify and resolve critical system failures under strict deadlines, mirroring the critical thinking required in clinical diagnostics.
- Patient/User Education: Guide non-technical users through complex processes, developing the patience and clarity needed for future patient education.
- Data Privacy: Maintain strict confidentiality of student and faculty records, demonstrating a professional understanding of data security.
Lead Server
10.2022 - 08.2023
- High-Stakes Multi-tasking: Managed 15+ guests simultaneously in a high-pressure environment while ensuring 100% accuracy in orders and safety protocols.
- Interpersonal Communication: Developed "bedside manner" by practicing active listening and de-escalating tense situations with dissatisfied customers.
- Team Collaboration: Coordinated with diverse staff members to ensure efficient workflow during peak hours.
Education
Bachelor of Science in Nursing -
Louisiana State University
Atlanta, Georgia05.2028
Skills
- Active Directory management
- Ticketing system proficiency
- Remote support
- IT asset management
Certification
- American Red Cross First Aid/CPR/AED Certified (Valid until 2/28/2028)
- Top presenter at the Spring 2024 LSU CURE Poster Session at Louisiana State University
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student IT Support Technician
LSU ITS Help Desk
01.2024 - Current
Lead Server
10.2022 - 08.2023
Bachelor of Science in Nursing -
Louisiana State University