Valentina Diaz
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Counselor
Explorer
05.2022 - 07.2022
- Supervised campers and ensured their safety, development, growth, skill achievement, and general well-being
- Supervised and guided children taking part in residential summer camp activities
- Plan and lead activities for children and young teens; taught a range of indoor and outdoor activities such as crafts.
Caterer
RCN
04.2020 - 06.2021
- Loading and unloading plates, silverware, and other service equipment
- Serving food to the guests, setting up tables and food service areas with chairs, prepping and storing food safety before and after the event and cleaning up after the event was over
- Accomplished all job duties while adhering to all safety guidelines and practices throughout the shift.
Assistant Nurse
RCN Region
01.2020 - 04.2021
- Answering patients call lights and requests; and reporting observations of the patient to the nursing supervisor
- Helping elderly with laundry and cleaning their rooms
- Stayed patient in stressful situations and problems that were brought to me.
Customer service
Aeropostale
01.2020 - 01.2021
- Increased sales with my customer service methods.
- Organized and balanced multiple priorities within fast-paced environment.
- Rotated merchandise and displays to feature new products and promotions.
Poll Worker
Election Day
11.2020 - 11.2020
- Ensuring the conduct of fair elections, preparing polling locations
- Translating to voters, explaining the procedures
- Verifying voters, issuing ballots, presenting voting procedures, and delivering votes to the elections office.
Hostess
Texas Roadhouse
01.2018 - 02.2019
- Seat guests and manage the seating chart during busy hours
- Welcoming guests in a warm and friendly manner, monitoring restaurant activity to determine seating and dining flow
- Identifying problems and solving them as well as coming up with new ideas.
Front Desk
My Day Spa
02.2017 - 12.2017
- Receiving and delivering all incoming and outgoing mail and packages
- Answering phone calls, making appointments for clients, ordering products for the spa, sales, making payments, and greeting customers
- Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information, maintaining the front desk and reception area in a neat and organized fashion, and maintaining an up-to-date department organizational chart.
Education
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2023
High School Diploma -
Atlantic High School
Delray Beach, FL06.2020
Skills
- Problem-solving
- Foreign language
- Creativity
- Writing
- Decision making
- Customer service
- Translator
- Organizational Skills
- Appointment Scheduling
- Punctual and Hardworking
- Bilingual in Spanish and English
- Positive attitude
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counselor
Explorer
05.2022 - 07.2022
Poll Worker
Election Day
11.2020 - 11.2020
Caterer
RCN
04.2020 - 06.2021
Customer service
Aeropostale
01.2020 - 01.2021
Assistant Nurse
RCN Region
01.2020 - 04.2021
Hostess
Texas Roadhouse
01.2018 - 02.2019
Front Desk
My Day Spa
02.2017 - 12.2017
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
High School Diploma -
Atlantic High School
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