Valentina Diaz Martinez
Providence,RI
Overview
6
6
years of professional experience
Work History
Outpatient Service Specialist
Rhode Island Hospital
02.2024 - Current
- Reduced billing errors by meticulously verifying insurance coverage and obtaining necessary authorizations for outpatient services.
- Managed inventory of medical supplies, ensuring availability of necessary materials for daily operations of outpatient services department.
- Supported organizational goals by participating on committees focused on continuous improvement initiatives for outpatient care delivery processes.
- Managed high-volume call center for optimal performance, ensuring timely responses to all reservation requests.
- Streamlined call center operations for increased productivity by implementing effective workforce management strategies.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
Mental Health Support Worker
Rhode Island Hospital
06.2023 - 09.2024
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Bartender
Mambo Sushi
08.2020 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress Supervisor
Terra Luna Cafe
02.2020 - 10.2023
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Patient Care Assistant
Rhode Island Hospital
02.2022 - 06.2023
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Transported food trays and aided with feeding.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
Unit Secretary
Miriam Hospital
02.2021 - 03.2022
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Sales Associate
Macy's
10.2018 - 04.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Psychology
University of Hartford
West Hartford, CT05-2025
High School Diploma -
St. Raphael Academy
Pawtucket, RI06-2020
Skills
- HIPAA compliance
- Medical terminology proficiency
- Friendly and outgoing
- Money handling
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Outpatient Service Specialist
Rhode Island Hospital
02.2024 - Current
Mental Health Support Worker
Rhode Island Hospital
06.2023 - 09.2024
Patient Care Assistant
Rhode Island Hospital
02.2022 - 06.2023
Unit Secretary
Miriam Hospital
02.2021 - 03.2022
Bartender
Mambo Sushi
08.2020 - 02.2024
Waitress Supervisor
Terra Luna Cafe
02.2020 - 10.2023
Sales Associate
Macy's
10.2018 - 04.2020
No Degree - Psychology
University of Hartford
High School Diploma -
St. Raphael Academy
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