Valentina Duran
Palos Verdes Estates,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Barista/Manager on Duty
FGA Corp.
10.2021 - 07.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored customer feedback to improve barista performance and customer service.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
No Degree - Finance/ Economics
Universidad De San Andres
Argentina06.2027
High School Diploma -
Palos Verdes High School
Palos Verdes Estates, CA06.2023
Skills
- Supplier Management
- Credit Card Transaction Processing
- Sanitation Guidelines
- Proper Storage Procedures
- Store Opening and Closing
- Hiring Procedures
- Customer Service
- Staff Management
- Barista Training
- Complaint Handling
- Espresso Machine Operation
- Employee Performance Evaluations
- Vendor Relationships
- Inventory Control
- Customer Preferences
- Attention to Detail
- Staffing and Sales Reporting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista/Manager on Duty
FGA Corp.
10.2021 - 07.2023
No Degree - Finance/ Economics
Universidad De San Andres
High School Diploma -
Palos Verdes High School
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