Valentina Gimenez
Hayward,CA
Summary
With a proven track record at BELFOR Property Restoration, I excel in streamlining operations and enhancing efficiency by 30% through meticulous project management and exceptional attention to detail, dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. My expertise in MS Office and Google Workspace, combined with a strong foundation in data analysis, project support, excellent communication and relationship-building skills, positions me as a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
BELFOR Property Restoration
11.2022 - Current
- atAnswered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Collaborated in timely processing of billing and accounts receivables.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Created presentations and other materials to support organizational activities.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Restoration Supervisor
BELFOR Property Restoration
10.2021 - 11.2022
- Optimized workflow processes by regularly reviewing current systems in place, identifying areas for improvement, and implementing necessary changes for better results.
- Assisted in development of company policies and procedures related to restoration work, contributing to overall operational improvements.
- Conducted regular site inspections to monitor progress and address any potential issues promptly.
- Mentored new employees, providing guidance on best practices for efficient project execution.
- Reduced project completion time through meticulous scheduling and resource management.
- Coordinated with various subcontractors for seamless integration of their work into the overall project scope.
- Developed comprehensive safety protocols, minimizing workplace accidents and incidents during restoration projects.
- Ensured adherence to local building codes and regulations throughout the entirety of each restoration project.
- Established strong relationships with clients, fostering trust and confidence in our services.
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
- Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
- Enhanced project efficiency by implementing effective restoration techniques and supervising team members.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as HEPA Equipment and Pressure Cleaners.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Inspected damaged properties and contents to prepare job action plan.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor
Fieldworks Solutions
02.2021 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
General Laborer
Fieldworks Solutions
09.2019 - 02.2021
- Maintained clean and organized worksites, minimizing hazards and promoting safe working environments.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Handled supply and equipment inventories and distribution for workers.
- Supported project managers by providing accurate information regarding task completion status, ensuring smooth workflow coordination between teams.
- Led inventory processes to minimize project lags.
Banquet Captain
Austin Convention Center
07.2018 - 08.2019
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Banquet Server
Austin Convention Center
03.2018 - 07.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in extremely fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale and high profile events.
Prep Cook
Austin Convention Center
09.2017 - 03.2018
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
Bachelor of Arts - Film And Video Production
University of The Andes
Merida, VenezuelaBBA - Marketing
Central Technological University
Valencia, Venezuela06.2017
Skills
- Attention to Detail
- Time Management
- Proficient in MS Office (Excel, Word, Power Point) and Google Workspace (G Suite)
- Project Management
- Project Support
- Data Analysis
- Data review
- Data Entry
- File Organization
- Data Interpretation
- Documentation and Recordkeeping
- Invoice Verification
Hobbies
- Photography and Video
- Learning new languages
- Movies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
BELFOR Property Restoration
11.2022 - Current
Restoration Supervisor
BELFOR Property Restoration
10.2021 - 11.2022
Supervisor
Fieldworks Solutions
02.2021 - 10.2021
General Laborer
Fieldworks Solutions
09.2019 - 02.2021
Banquet Captain
Austin Convention Center
07.2018 - 08.2019
Banquet Server
Austin Convention Center
03.2018 - 07.2018
Prep Cook
Austin Convention Center
09.2017 - 03.2018
Bachelor of Arts - Film And Video Production
University of The Andes
BBA - Marketing
Central Technological University
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