Valentina Giraldo Valencia
Matthews,NC
Summary
Dynamic sales professional with a proven track record at Joe Maus Mitsubishi, excelling in customer relationship building and negotiation. Recognized for boosting sales through effective follow-up communications and active listening. Adept at utilizing sales software to enhance performance, consistently exceeding targets and fostering loyalty among clients.
Professional in sales with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Overview
7
7
years of professional experience
Work History
Salesperson
Joe Maus Mitsubishi
02.2025 - 06.2025
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
Finance Manager in Training
Joe Maus Mitsubishi
02.2025 - 06.2025
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
Sales Assistant
Parks Chevrolet
09.2024 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Store Manager
Tussi Salon
04.2024 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Metro by T-Mobile
02.2021 - 04.2024
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Mobile Expert
Metro by T-Mobile
02.2020 - 04.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Cashier
Harris Teeter
01.2020 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Representative
Old Navy
05.2019 - 12.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Kitchen Server
Holiday Carmel Place Retirement Home
06.2018 - 04.2019
- Supported the head chef in meal preparation, assisting with ingredient preparation, cooking, and plating as needed.
- Provided excellent communication between front-of-house staff and kitchen team members to address any concerns or special requests promptly.
- Participated in weekly meetings with management teams to discuss areas for improvement or potential opportunities for growth within the business operations.
- Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NCSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Active listening
- Objection handling
- Product description
- Referral marketing
Languages
Spanish
Native or Bilingual
Timeline
Salesperson
Joe Maus Mitsubishi
02.2025 - 06.2025
Finance Manager in Training
Joe Maus Mitsubishi
02.2025 - 06.2025
Sales Assistant
Parks Chevrolet
09.2024 - 02.2025
Store Manager
Tussi Salon
04.2024 - 09.2024
Store Manager
Metro by T-Mobile
02.2021 - 04.2024
Mobile Expert
Metro by T-Mobile
02.2020 - 04.2024
Cashier
Harris Teeter
01.2020 - 02.2020
Sales Representative
Old Navy
05.2019 - 12.2019
Kitchen Server
Holiday Carmel Place Retirement Home
06.2018 - 04.2019
High School Diploma -
South Mecklenburg High School
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