Valentina Gonzalez
Haines City,FL
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Eager to contribute to team success and further develop professional skills.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Lakeland Regional Health Medical Center
01.2024 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Patient Registrar
HCA FL Poinciana Hospital
02.2019 - 12.2023
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL12.2023
High School Diploma -
Ridge Community High School
Davenport, FL05.2018
Skills
- Medication Administration
- Direct Patient Care
- Documentation and Charting
- Strong Clinical Judgment
- Patient and family advocacy
- Compassion and Empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Nurse
Lakeland Regional Health Medical Center
01.2024 - Current
Patient Registrar
HCA FL Poinciana Hospital
02.2019 - 12.2023
Associate of Science - Nursing
Polk State College
High School Diploma -
Ridge Community High School
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