Valentina Gonzalez

Price List Management: Systematically maintained and updated factory price lists to ensure precision and timeliness in customer quotations.
Product Specification Review: Oversaw coordination of technical specifications and design elements to meet customer expectations and uphold quality standards. Managed the comprehensive design and approval process for packaging, user manuals, and promotional collateral.
Order Processing and Shipment Coordination: Executed order processing tasks, including reference verification, quantity confirmation, and destination management to facilitate timely deliveries. Administered production contracts, including order initiation and deposit transactions.
Inventory and Vendor Coordination: Facilitated purchase orders with suppliers, ensuring prompt procurement and validation of factory orders while synchronizing production details for shipment readiness.
International Shipping and Customs Logistics: Directed logistics operations, ensuring effective communication between factories, logistics agencies, and clients to streamline international transport and customs processes. Authorized monthly brand shipments and coordinated necessary documentation.
Shipping Documentation Management: Scrutinized shipment documents to ensure accuracy in pricing, payments, unit counts, and compliance with factory inspection protocols. Managed the final Bill of Lading (BL) processes to secure release of shipments.

• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Call center advisor a channel of chat and phone calls for customer service in Walmart campaign, sales through chat and customer advice, answering questions of their service, placing orders and giving a good service to the customer on their accounts in order to apply policies of the company with costumers in united states.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Communicated with management when customer issues escalated and worked to find resolutions.

• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
• Marketing leader, communication with customers, communication with different users for the handling of English language, customer service and communication with customers paying attention to their needs through phone calls.

Participation in endomarketing, campaign launch, support for supplier communication, addition of new suppliers requesting the corresponding documents to be added to the files and sent to the relevant area and make the respective payment, receipt of invoices and shipment to the assigned areas, control of the follow-up of invoices and quotations made to suppliers, handling of the warehouse receipt, handling of inventory and dispatch of the same to different points of sale