Valentina Gonzalez
Arcadia,CA
Summary
- Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
- Medical professional with strong foundation in assisting with clinical tasks and patient care. Proven ability to support healthcare teams and adapt to dynamic environments. Known for reliability, teamwork, and focus on achieving optimal patient outcomes through effective communication and technical skills.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Artesanias Made in Mexico
04.2020 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Medical Assistant Intern
Cardiovascular Consultants of San Gabriel Valley
09.2022 - 09.2024
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, stress echo tests, and more.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Farmer's Market Vendor
Lili's Artesanias
02.2018 - 03.2020
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Attracted customers and generated sales using promotional materials.
- Utilized persuasive sales techniques to convert leads into sales.
- Loaded and unloaded boxes and pallets of merchandise for customers.
- Established and maintained relationships with vendors to provide steady supply of products.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Arcadia High School
Arcadia, CA06-2022
Associate of Science - Natural Sciences
Pasadena City College
Pasadena, CA06-2025
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Adapt to diverse groups
- Building rapport
- Relationship selling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Medical Assistant Intern
Cardiovascular Consultants of San Gabriel Valley
09.2022 - 09.2024
Sales Associate
Artesanias Made in Mexico
04.2020 - 10.2024
Farmer's Market Vendor
Lili's Artesanias
02.2018 - 03.2020
High School Diploma -
Arcadia High School
Associate of Science - Natural Sciences
Pasadena City College
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