Hi, I’m
Valentina Henao
Dallas,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills, and problem-solving. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
years of professional experience
Work History
YOUR LOGISTICS
Inventory Team Leader
08.2023 - Current
Job overview
- Completed daily cycle counts to maintain accuracy of records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Completed physical inventory counts each month.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities,
- Trained employees in inventory management best practices, improving overall team performance.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Selery Fulfillment LLC
Account Assistant
01.2023 - 07.2023
Job overview
- Handle inquiries and requests from customers and address their needs
- Plan logistics to fulfill kitting projects
- Assisted account manager with projects organization and administrative tasks
- Greeted each customer and solved all issues and complaints through email
- Clarified customer issues and determined root cause of problems to resolve service complaints
- Incentive team members to achieve production goals
Reviewing final product, comparing it with initial requirements, and rejecting or approving final product complying with quality standards - Create new ways to improve production process techniques to ensure high-quality outputs.
- Built client relationships by acting as liaison between customer service and internal teams.
Selery Fulfillment LLC
Shipping Clerk
08.2022 - 01.2023
Job overview
- Manage shipment of all products, materials, and supplies
- Optimized storage space usage by efficiently organizing inventory within warehouse facility.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Engages with vendors and drivers with positive attitude
- Provides additional backup support for shipping and receiving departments
- Assisted in training new employees on company shipping policies
Hayex Technology
Account Manager
03.2019 - 07.2022
Job overview
- Collaborating and communicating with customers daily to meet and understand their needs
- Addressing and resolving client complaints
- Motivating and leading account executives effectively.
Increased client satisfaction by building strong relationships and addressing their needs promptly. - Negotiated prices, terms of sales and service agreements.
Informed customers of promotions to increase sales productivity and volume. - Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Santo TomasBogotá, COL
Business administration
10.2018
SENABogotá, COL
Cosmiatry And Cosmetology
03.2015
SENABogotá, COL
Customer Services
02.2015
Colegio Minuto De DiosBogotá, COL
High School
11.2012
Skills
- Administrative tasks
- Attention to Detail
- Microsoft Office
- Fast Learner
- New Hire Training
- Customer Service
- Inventory Auditing
- Teamwork and Collaboration
- Team Building and Leadership
- Employee Scheduling
- Complaint resolution
- Continuous Improvement
- Adaptability to diverse learners
References
- Andrea Clemmons, Friend, +1 731 431 4919
- Nataly Medic, Friend, +1 945 536 4050
- Dominic Velez, Supervisor, +1 469 881 2969
- Gabriela Bogota, Supervisor +1 214 254 6865
Languages
Spanish
Native or Bilingual
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inventory Team Leader
YOUR LOGISTICS
08.2023 - Current
Account Assistant
Selery Fulfillment LLC
01.2023 - 07.2023
Shipping Clerk
Selery Fulfillment LLC
08.2022 - 01.2023
Account Manager
Hayex Technology
03.2019 - 07.2022
Santo Tomas
Business administration
SENA
Cosmiatry And Cosmetology
SENA
Customer Services
Colegio Minuto De Dios
High School
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