- I enjoy helping others and giving back to the community
Valentina Henricks
Port St. Lucie,Florida
Summary
I have a strong background in hospitality management. I am skilled in team leadership, customer service, and operational efficiency. When necessary, I address complaints effectively to help foster customer relationships.
Overview
4
4
years of professional experience
Work History
Server Assistant Manager
Little Italy
04.2023 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Cultivated warm relationships with regular customers.
Hostess
Tutto Fresco
08.2022 - 03.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Babysitter
Ashley McMahon
01.2022 - 08.2022
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor of Science - Generalist Concentration in Human Services
Indian River State College
Ft. Pierce, FL12-2025
Associate of Arts - Criminal Justice
Indian River State College
Ft. Pierce, FL04-2023
Skills
- Staff training and development
- Verbal and written communication
- Guest service
- Customer service management
- Complaint handling
- Staff motivation
- Customer relationship management
- Hospitality administration
- Strong leadership
- Dining room monitoring
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Interests
Timeline
Server Assistant Manager
Little Italy
04.2023 - Current
Hostess
Tutto Fresco
08.2022 - 03.2023
Babysitter
Ashley McMahon
01.2022 - 08.2022
Bachelor of Science - Generalist Concentration in Human Services
Indian River State College
Associate of Arts - Criminal Justice
Indian River State College
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