Dynamic and results-driven Account Director with extensive experience in account management and client relations. Recognized for strategic leadership, clear communication, and adaptability to evolving client needs. Proven track record of driving team collaboration, maximizing revenue, and enhancing client satisfaction. Expertise in building strong client relationships, managing complex projects, and solving challenges in fast-paced environments. Committed to delivering measurable results and exceeding goals, consistently fostering both team and client success.
Strategic Planning and Campaign Execution
• Lead strategic planning and execution of multi-channel advertising campaigns for high-profile pharmaceutical brands, including Ozempic, Rybelsus, and Unbranded, ensuring alignment with client objectives, regulatory standards, and market goals.
• Oversee a $5MM multicultural account portfolio, driving brand success through innovative solutions, robust client relationships, and proactive anticipation of client needs to ensure satisfaction and business growth.
Team Leadership and Collaboration
Financial and Operational Management
Market Research and Insights
Regulatory and Compliance Expertise
Performance Optimization and Reporting
Engagement and Innovation
• Directed key accounts in the endocrinology therapeutic area, managing Consumer and HCP campaigns across diverse assets, including websites, videos, banners, podcasts, emails, and field team enablement tools.
• Supervised junior team members and coordinated the brand planning process, ensuring seamless collaboration with internal stakeholders to deliver high-quality work, meet revenue targets, and proactively mitigate risks.
• Cultivated strong internal and external relationships, effectively communicating brand objectives, offerings, and value propositions to drive alignment and client satisfaction.
• Authored detailed project briefs and Scopes of Work (SOWs), documenting scope requests and ensuring projects adhered to budget forecasts and timelines.
• Partnered with strategy and data science teams to deliver data-driven monthly and quarterly client reporting, providing actionable insights to optimize post-launch performance.
• Reviewed and provided strategic feedback on creative, technical, and analytic deliverables while navigating client, medical, legal, and regulatory approvals.
• Managed all aspects of the project management lifecycle for 20-30 life science pharmaceutical training development projects with revenues ranging from $5K to $1M and consisting of learning and training solutions for external clients to keep their employees abreast of the industry standards, regulations, and new information being released.
• Defined project scopes, plans, and objectives, delegated workload, identified resources, tracked budgets, managed reporting, and established timelines for deliverables.
• Regularly met with clients virtually or in person for weekly project status meetings that included a high volume of videos and audio assets that required video shoots and voice talent recordings.
• Maintained project plans in Smartsheets, Microsoft Project, and Mavenlink; maintained all related files on SharePoint or in shared server folders
• Created Statement of Works needed for each project and monitored the attainment of all established monthly and quarterly project and individual goals.
• Provided strategic and operational support to the Head of US Global Corporate Banking, overseeing business development initiatives, travel arrangements, and monthly financial and pipeline analysis.
• Played a key role in annual budget planning, contributing to project development and ensuring alignment with organizational goals.
• Analyzed customer journeys and processes to identify improvement opportunities, implementing solutions to drive new business development and partnerships.
• Enhanced client relationships and marketing efforts by designing and managing internal and client-facing hospitality events, strengthening engagement and communication.
• Managed all aspects of project execution and business development support for the VP, including negotiating vendor agreements, defining client onboarding requirements, and translating user needs into functional specifications for technical alignment.
• Oversaw change management processes, resolved operational issues, led security incident responses, and coordinated disaster recovery activities to ensure business continuity.
Leadership Certificate from Northwestern University (pending)