Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valentina Hill

Katy,TX

Summary

Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Lead Case Manager

Vision Quest-Lady Of Lakes Program
Wallis, TX
06.2023 - Current
  • Maintain a caseload in compliance with contract terms and agency expectations as defined by program supervisor.
  • Facilitate the reunification process by conducting culturally sensitive home studies, assessments, referrals, and case management services;
  • Complete and document all required reports, case notes, and case contacts in appropriate database in accordance with the expected timeframes and requirements;
  • Provide psychoeducational information, referrals, outreach, advocacy, and support to children and families, when needed;
  • Provide culturally and linguistically appropriate Post Release Services (PRS) and comprehensive case management services, as needed;
  • Assist with hiring, training and supervising of some program staff (case managers, case support workers and/or case aides);
  • Ensure staff are equipped and trained in all ORR requirements for reuniting UC with their sponsors;
  • Provide training to local staff who are responsible for all case management or support services for client’s educational, clinical, medical and legal needs;
  • Ensure all case recording expectation satisfy state and agency requirements;
  • Assist in onboarding new case managers and case support workers across offices, to include training and shadowing when needed;
  • Review reports to provide feedback and corrections within the defined deadline timeframe, while ensuring that all reports are submitted to the contractor through the data portal in compliance with contractor and agency quality and time requirements;
  • Conduct individual weekly supervision with staff to ensure staff are aware of their job responsibilities and provide staff with on-going feedback and support;
  • Provide coverage for PRS case managers and case support workers when needed;
  • Create and implement new trainings for case management and case support teams as needed;
  • Maintain, enhance, and develop collaborative relationships with referral sources, state and federal agencies, volunteer community agencies, and employers and individuals;
  • Assist in the development, update, and maintenance of the program operating manuals;
  • Review client files and partner with leadership team in assessing fidelity to policy implementation and all federal, state and agency policy is always adhered to.
  • Stay abreast of agency, federal, and state regulatory requirements related to social services.
  • Other duties as needed.

Assistant Lead Case Manager

Vision Quest
Wallis, TX
03.2023 - 06.2023
  • Schedule meetings and reminders
  • Prepare policy Trainings
  • Prepare and coordinate the staff schedule
  • Responsible for supporting on coordinating case management, safe and timely release services, training new case managers, and supervising the work of other case managers ensuring timely completion of ORR case management requirements.
  • Support on general oversight and coordination of case management services.
  • Assign cases immediately upon youth’s arrival or the next business day.
  • Performed weekly audits of 10% of the program’s active case files and maintain appropriate documentation to ensure compliance with CFRC, State, and Federal guidelines.
  • Other functions as needed.
  • Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to case manager submission to any stakeholder.

Case Manager

Vision Quest
Wallis, TX
10.2022 - 03.2023
  • Responsible for coordinating case management, safe and timely release services, and ensuring timely completion of ORR case management requirements
  • Determined children requirements by completing intake interviews; determining the need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
  • Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented, and maintained within the lens of integrative treatment design
  • Maintains children records by reviewing children discharge/release by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
  • Responsible for coordinating case management services to include the safe and timely release of UC in accordance with ORR policy and procedures
  • Supports development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings
  • Ensures accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations
  • Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
  • Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit
  • Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies
  • Ensures that treatment services are provided to all youth and families 24/7 in keeping with the agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families
  • Assist ensuring program operations and activities adhere to legal guidelines and internal policies
  • Other task and responsibilities as assigned

Emergency Deployment

Deploy Services
07.2022 - 08.2022
  • Case management for young adults for Office of refugees and resettlement ORR.
  • Family reunification
  • Discharge
  • Communicate with sponsors, families in home country.
  • Communicate with third parties such as legal service providers, consulates. Also with federal field specialists

Assistant Lead Case Manager for ORR

Catholic Charities
Houston, TX
06.2022 - 07.2022
  • ORR Roster -Internal Review for cases within the department -Team leadership -Policy Training -Training staff
  • Provided administrative support to the Lead including filing, data entry, and scheduling meetings.

Case Manager Young adults for ORR

Catholic Charities
Houston, TX
03.2021 - 06.2022
  • Experience with high profile cases -Experience with cases that involved CBP, consulate, health vulnerable, DHS. -Training in procedures and policies to staff. -Data Collection -Coordinates case management and family reunification services for children - Initiates and maintains direct contact with each child and the child’s family while the child is in the Office of Refugee Resettlement (ORR) care to efficiently advance the child’s family reunification and release the child from the facility - Identifies potential family members or other sponsors for reunification - Facilitates the timely release or discharge of children to identified family members or authorized caregiver/custodian and documents the provision of services in each child’s case file - Supports family members or other sponsors to assist them with understanding the process and the child’s needs - Conducts and documents ORR unaccompanied child (UC) assessments in accordance with ORR policies and procedures - Reports significant incidents in accordance with ORR policies and procedures -Works closely with counselors and care coordinators to ensure communication - Maintains the ORR Database in accordance with ORR policies and procedures - Other duties as assigned by supervisor - Communicate effectively with third parties Young Center, DHS, ICE, legal, consulate.

Direct Care for ORR

BCFS Health & Human Services
Baytown, Texas
08.2019 - 01.2021
  • Provide sustained direct supervision of the children assigned to staff - Ensure safety and well-being of each child - Effectively communicate facility and programmatic behavioral expectations and boundaries to children - Follow the instructions of clinical department regarding each minor - Inform to unit manager impacting and basic health and well-being information - Complete all required documentations
  • Maintain and update children records - Assist with orientation of new children - Use positive child management techniques, including the escalation - Assist with household and chores.

Bilingual Teacher

Young Learners Charter School
HISD
01.2016 - 01.2018
  • Teaching the curriculum provided by the school - Assigning and grading homework - Creating and grading tests and quizzes - Engaging class with lectures, classroom discussions, relevant activities, and demonstrations - Effective communication with employees and family members - Follow safety protocol - Prepare, collect and update information for enrollment’ packages - Assist with LPAC bilingual assessments to children in many schools from different districts required by Principal director.

Administrative and Billing Clerk

Central Bank of Venezuela (BCV)
Maracaibo
01.2013
  • Collect and update data from employees - Manage medical records and file them - Medication inventory and enter it in the system provided - Provide the data required for the development of the management indicators as well as comply with strategies to improve processes - Comply with policies and standards of medicaments, Environmental and Occupational Hygienist - Develop and verify the preventive and corrective maintenance of the plans and programs of the facilities and equipment in the management custody - Plan and implement the objectives of the Annual Plan, align to the business plan and agree to the organizational structure in terms of available budget, personnel, administration, equipment and facilities - Presentation of the accounting monthly, based on indicators of bills - Responsible for the maintenance of the facilities and the support of medicaments, and tools for the personnel according to the rules and procedures within the Manual.

Manager. Administrative accountant I

Pro Market Publicity
Venezuela
  • Evaluation and follow-up activities carried out by employers assigned to the company - Presentation of technical reports on weekly progress in the implementation of the activities, both in quality and quantity and form of resolution of works, performance evaluation, observations, and recommendations - Enforce the schedule for the work that involves the employers, carry their sequence, reprogram if necessary, delete or include activities to achieve its objective - Monitor the quality of construction interpersonal, maintaining constant communication and active among the employers
  • Bank reconciliations and statements
  • Check the quality and quantity of the materials to be used, to ensure an efficient and effective utilization of resources allocated - Supervision of bills from the employers paid by the company - Responsible for promoting safety working environment - Issue monthly reports on project progress and quality - Planning through rescheduling activities - Report accounting and administrative weekly to the supervisor - Communicate with customers and providers that worked with the company.

Education

MBA - Finance

URBE University
Florida
05-2023

Bachelor of Science - Accounting

Universidad Dr. Rafael Belloso Chacin
05-2014

Skills

  • Customer Service
  • Client Advocacy
  • Case Management
  • Discharge Planning
  • Problem-Solving
  • Intervention Plans
  • Time management skills
  • Listening
  • Supervision and management
  • Effective Communication
  • Leadership
  • MS Office
  • Proactive
  • Bilingual (Spanish and English) fluent inverbal and written
  • Ability to work under pressure
  • Self-motivator
  • Teamwork
  • Delegation
  • Compliance Monitoring
  • Program Development
  • Case Planning
  • Positive Attitude
  • Case Needs Assessment
  • Staff Management
  • Recruitment
  • Progress Evaluations Understanding

Timeline

Lead Case Manager

Vision Quest-Lady Of Lakes Program
06.2023 - Current

Assistant Lead Case Manager

Vision Quest
03.2023 - 06.2023

Case Manager

Vision Quest
10.2022 - 03.2023

Emergency Deployment

Deploy Services
07.2022 - 08.2022

Assistant Lead Case Manager for ORR

Catholic Charities
06.2022 - 07.2022

Case Manager Young adults for ORR

Catholic Charities
03.2021 - 06.2022

Direct Care for ORR

BCFS Health & Human Services
08.2019 - 01.2021

Bilingual Teacher

Young Learners Charter School
01.2016 - 01.2018

Administrative and Billing Clerk

Central Bank of Venezuela (BCV)
01.2013

Manager. Administrative accountant I

Pro Market Publicity

MBA - Finance

URBE University

Bachelor of Science - Accounting

Universidad Dr. Rafael Belloso Chacin

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Valentina Hill