Valentina Hunter
Delray Beach,FL
Summary
Office Assistant recognized for exceptional productivity and efficient task execution. Proficient in time management, data entry, and customer service. Strong communication, adaptability, and problem-solving skills contribute to improved office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant
Bee Healthy Honey Farm
Delray Beach, FL
10.2024 - 04.2025
- Managed telephone communications, directing calls and taking messages promptly.
- Assisted in preparing and editing company correspondence and presentations effectively.
- Copied, sorted and filed records of office activities and business transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Customer Service Representative
State Farm
Delray Beach, FL
07.2024 - 10.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Payroll Data 401 K Processor
NPPG Pinnacle
Delray Beach, FL
06.2022 - 06.2024
- Administered enrollment processes for new participants efficiently and accurately.
- Processed loans, distributions, and contributions within regulatory deadlines in Relius.
- Resolved inquiries and issues regarding 401(k) accounts, including balance discrepancies and contribution levels.
Office Manager's Assistant
Effortless RX
Boca Raton, FL
01.2019 - 06.2023
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered incoming calls and directed them appropriately, making outbound calls to pharmaceutical companies in order to resolve patient issues regarding medication deliveries.
- Administered payroll and maintained proper documentation of employee personnel.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Education
Master Degree - Entrepreneurial Studies
Polytechnic University
Rijeka, Croatia, Europe06-2013
Skills
- Data entry and office organization
- Customer service and support
- Time management
- Call handling
Certification
- 4-40 RCSR Registered Service Representative Designation course
Timeline
Office Assistant
Bee Healthy Honey Farm
10.2024 - 04.2025
Customer Service Representative
State Farm
07.2024 - 10.2024
Payroll Data 401 K Processor
NPPG Pinnacle
06.2022 - 06.2024
Office Manager's Assistant
Effortless RX
01.2019 - 06.2023
Master Degree - Entrepreneurial Studies
Polytechnic University
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