Valentina Jimenez Valencia
Grand Forks ,ND
Summary
Private pilot prepared for rigorous demands, currently working towards instrument and commercial ratings. Background includes hands-on training in flight operations and adherence to safety protocols. Proven to excel in high-pressure environments, I leveraged my time management and customer service skills at Teleperformance and dinning center. Demonstrated a knack for multitasking and efficient work pace. Constantly seeking to learn and challenge myself so I can be out of my comfort zone.
Known for effective problem-solving and precise decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Line Server
Wilkerson Dining Center
Grand Forks, ND
10.2021 - Current
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Demonstrated effective problem-solving skills when resolving conflicts within student organizations or between group members.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Utilized time management skills to keep up with high volume of orders during peak hours.
Customer Service Representative
Teleperformance
Manizales, Colombia
11.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Bachelor of Science - Commercial Aviation & Aviation Management
University of North Dakota
Grand Forks, ND07-2026
Skills
- Efficient Work Pace
- Handling Customer Complaints
- Customer service understanding
- Task Prioritization
- Verbal and written communication
- Quality Control
- Team Collaboration
- Safety awareness
- Multitasking Abilities
- Time Management
Flight Experience
Private Pilot License
Total hours: 165
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Certification
- Private Pilot License
- Aerospace Physiology Training
- UND Student Dining Leadership Program
Timeline
Student Line Server
Wilkerson Dining Center
10.2021 - Current
Customer Service Representative
Teleperformance
11.2020 - 07.2021
Bachelor of Science - Commercial Aviation & Aviation Management
University of North Dakota
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