Valentina Laman
Thornton,NH
Summary
Adept in Customer Relationship Management and fluent in both Spanish and English, I significantly enhanced customer satisfaction at COOMEVA by resolving complex inquiries and issues, leading to a notable improvement in client loyalty. My expertise in Microsoft Office and proven ability in team collaboration have been pivotal in driving positive outcomes in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
COOMEVA
02.2022 - 05.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Banking Assistant
BANCO DE OCCIDENTE
01.2021 - 02.2022
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
Education
CUSTOMER SERVICE TECHNICIAN - CUSTOMER SERVICE
SENA
CALI, COLOMBIA12.2020
High School Diploma -
INEM JORGE ISSACS
CALI,COLOMBIA12.2016
Skills
- Customer Service
- Spanish (maternal language) and English (Fluency)
- Microsoft Office
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- Online chat and email
- Call center experience
- Customer Needs Assessment
- Relationship Building
Timeline
Customer Service Executive
COOMEVA
02.2022 - 05.2023
Banking Assistant
BANCO DE OCCIDENTE
01.2021 - 02.2022
CUSTOMER SERVICE TECHNICIAN - CUSTOMER SERVICE
SENA
High School Diploma -
INEM JORGE ISSACS
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