Valentina Leyva

● Led day-to-day front-desk operations, assisting 100+ customers daily while ensuring timely and smooth vehicle rentals

● Exceeded monthly sales goals by 20% through effective upselling and promotion of premium services

● Mentored and supported onboarding of new hires, reinforcing company policies and service expectations

● Handled escalated customer concerns, resolving issues efficiently to maintain a 95% satisfaction rating

● Monitored customer flow and collaborated with teammates to ensure optimal service levels and minimize waiting times

● Supported front-desk operations during tax season, greeting clients and guiding them through intake processes

● Collected and organized sensitive tax documents (e.g., W-2s, 1099s), ensuring confidentiality and accuracy

● Managed phone and in-person inquiries, directing clients to appropriate staff and coordinating appointments

● Maintained a clean and professional reception area, enhancing client experience

● Performed clerical duties such as scanning, filing, and data entry in a high-volume environment

● Operated under direct leadership and supervision to meet strict performance and quality standards in a fast-paced logistics environment

● Maintained high accuracy (98%+) in scanning and manual data entry while consistently meeting hourly production goals

● Contributed to a team culture driven by accountability, efficiency, and daily performance metrics set by DHL leadership

● Ensured compliance with all safety procedures and operational protocols from setup through breakdown of the encoding station

● Actively participated in continuous improvement efforts by offering workflow suggestions and adapting to evolving team goals