Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Lopez

Valentina Lopez

Miami,FL

Summary

I´m Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.


On a professional level, I am usually a very committed person to my work. I am a very organized person in my space, trying to maintain an optimal work environment based on my values.

Overview

2
2
years of professional experience

Work History

Server Manager

Skoop
08.2023 - 12.2023
  • Conducted performance evaluations to identify needed merit raises or disciplinary actions.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.

Host

BURDO MIAMI
02.2023 - 07.2023
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Manager

JM LICORES
04.2022 - 09.2022
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cashier

NEW YORK ROMA PIZZA
09.2021 - 12.2021
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Upsold additional products and services to customers, increasing revenue.

Education

Bachelor of Arts - Journalism

Florida International University
Miami, FL
05.2026

Skills

  • Reliable and Responsible
  • Coaching and Mentoring
  • Disaster Recovery
  • Strategic Planning
  • Problem-Solving
  • Menu Pricing and Writing
  • Team Leadership
  • Food inspection
  • Strong Work Ethic
  • Responsible and committed to my work

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server Manager

Skoop
08.2023 - 12.2023

Host

BURDO MIAMI
02.2023 - 07.2023

Manager

JM LICORES
04.2022 - 09.2022

Cashier

NEW YORK ROMA PIZZA
09.2021 - 12.2021

Bachelor of Arts - Journalism

Florida International University

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Valentina Lopez