Summary
Overview
Work History
Education
Skills
Websites
Volunteer/Hobbies
Languages
Timeline
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Valentina Lotero

Miami,FL

Summary

A driven and compassionate student committed to empowering underserved communities through transformative education. Eager to join Teach for America where the goal is to create fairer learning environments and help students facing challenges succeed academically.

Overview

5
5
years of professional experience

Work History

Server/Bartender

North Italia
12.2022 - Current
  • Successfully manages a bustling restaurant atmosphere by swiftly mastering new menu items and proactively adapting to changing customer needs without requiring close supervision
  • Employs strong interpersonal skills to consistently deliver exceptional guest experiences
  • Displays leadership qualities by training new team members in service protocols, fostering a more efficient and self-sufficient staff.
  • Works with POS system to place orders, manage bills, and handle complimentary items.
  • Sets a positive tone for entire dining experience as first point of contact for incoming guests.
  • Follows health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explain menu items and suggests appropriate options for food allergy concerns.
  • Checks guests' identification before serving alcoholic beverages.
  • Monitors patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Bartender

Bulla Gastrobar
06.2022 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Intake Specialist

Rubenstein Law
10.2020 - 09.2021
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Conducted detailed client intakes and entered information into company database.
  • Interviewed clients to obtain information relevant to cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Veterinary Receptionist

Sunset Animal Clinic
04.2020 - 10.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Entered data from pet records and office visits into computer system.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Invoiced patients accurately in line with charging guidelines.
  • Completed patient referrals to other medical specialists.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Marketing Lead

Topgolf
08.2018 - 03.2020
  • Collaborated with colleagues to support special events and promoted the TopGolf brand by generating leads, distributing promotional materials, gathering customer data, engaging with potential customers, and coordinating marketing events.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Distributed promotional goods and materials, while sharing the TopGolf Story, demonstrated ability to effectively communicate and market the brand to potential customers.

Education

Bachelors - Psychology

Florida International University
Miami, FL
05.2025

Associates in Arts - Psychology

Miami-Dade College
Miami, FL
06.2023

Skills

  • Proficient in adapting teaching methods to diverse learners,
  • Communicating effectively with empathy
  • Demonstrating strong leadership qualities, and maintaining resilience and determination in overcoming challenges for success
  • Strong business acumen developed through 9 years in the hospitality and customer service industry
  • Proficient in research and administrative tasks
  • Experienced in lead generation through in-person events and outreach support
  • Physical endurance, stamina, and strength to perform tasks in a fast-paced environment
  • Meticulous attention to detail in all aspects of work, including data gathering and case evaluations
  • Excellent time management skills to ensure tasks and responsibilities are completed efficiently and on schedule

Volunteer/Hobbies

Active participant in a local community garden, fostering bonds within the community. Cultivated teamwork, patience, and a sense of belonging through collaborative gardening, emphasizing the importance of communal efforts.


Active Member of Roller Skating Community: Passionate participant in the roller skating community, engaging in regular activities and events. Embraces the thrill of skating while fostering connections and enjoying the camaraderie within the skating community.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server/Bartender

North Italia
12.2022 - Current

Bartender

Bulla Gastrobar
06.2022 - 12.2022

Intake Specialist

Rubenstein Law
10.2020 - 09.2021

Veterinary Receptionist

Sunset Animal Clinic
04.2020 - 10.2020

Marketing Lead

Topgolf
08.2018 - 03.2020

Bachelors - Psychology

Florida International University

Associates in Arts - Psychology

Miami-Dade College

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Valentina Lotero