Valentina Manco
Miami,FL
Summary
Reliable director of logistics offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in ocean fright areas and flexible with changing business needs; skilled in utilizing Marine Corps Planning Process to facilitate mission coordination, team collaboration and unit training. Driven and focused with skill liaising with key departments to achieve seamless operations.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Pump And Munch
02.2022 - 04.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Director of Logistics
Tamibel Ocean Fright Shipping And Logistics (uruguay
10.2010 - 12.2021
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Detected and enforced improvement opportunities in supply chain.
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Provided support to commander and executive staff members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Bussines, Logistics, English As Second Language
Udelar ( Uruguay)
Montevideo, UruguaySkills
- Telephone Management
- Stocking and Replenishing
- Belt Conveyors
- Retail Merchandising
- Customer Service and Assistance
- Cash Register Operation
- Customer Complaint Resolution
- Stockroom Management
- Customer Satisfaction
- High-Volume Environments
- Weighing Items
- Cooperative Attitude
- Conversant in Spanish
- Conflict Resolution Techniques
- Adaptable and Flexible
- Shipment Procedures
- Microsoft Office
- Scale Operation
- Work Task Prioritization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Pump And Munch
02.2022 - 04.2023
Director of Logistics
Tamibel Ocean Fright Shipping And Logistics (uruguay
10.2010 - 12.2021
Bussines, Logistics, English As Second Language
Udelar ( Uruguay)
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