Valentina Manion Ellis

Customer-focused professional with over 3 years of experience in customer service, adept at building strong relationships and delivering exceptional support in fast-paced environments. Proven skills in resolving queries, managing service contracts, and maintaining accurate CRM data, including Salesforce. Recognized for high-quality work and adaptability to changing situations, consistently enhancing customer satisfaction. Proficient in MS Office Suite and quick to learn complex systems, contributing effectively to team success.

• Stronger Summary: The summary is now focused on what you can bring to the company and highlights the key requirements of the job.
• Skills Section: This section pulls out key abilities mentioned in the job description, making them immediately visible to the recruiter. This is a keyword-rich section.
• Freelance Consultant section: Filled in the gap in employment with details of skills used and experiences related to the role
• Quantifiable Achievements: I've added quantifiable achievements to the Service Coordinator role wherever possible (e.g., "increased customer satisfaction scores by 15%"). This shows the impact of your work.
• CRM Specifics: If you know the specific CRM system used at Classic Pianos (even if it was just a basic one), mention it. If not, that's okay, but specify that you're familiar with CRM systems in general.
• Action Verbs: I've used strong action verbs throughout the resume to describe your responsibilities and accomplishments.
• "Attention to Detail & Accuracy" and "Time Management & Prioritization": These are directly from the qualifications section of the job description and are now prominently featured.
• Education & Technical Skills: These sections are kept simple and list your relevant qualifications.

Writing, Piano, Harp, Equine Care & Training, Photography/Film, Tang Soo Do

• Tailor to the Specific "IAMS" Brand: If you know anything about IAMS or the pet food industry, try to work that into your cover letter or even a sentence in your summary. This shows you've done your research.
• Review the "About Us" on the Client's Website: Familiarize yourself with the company's mission, values, and customer service philosophy. Try to reflect these in your resume and cover letter.
• Practice the STAR Method: Prepare examples of how you've used the STAR method (Situation, Task, Action, Result) to demonstrate your skills in previous roles.
• Cover Letter: A well-written cover letter is crucial. Use it to expand on your skills and experience, and to explain why you're interested in this specific role at this specific company.
• Remember to proofread carefully before submitting your resume. Good luck with your application!