Summary
Overview
Work History
Education
Skills
Timeline
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Valentina Martinovic

Manager
Cetinje

Summary

Dynamic professional with extensive experience in customer service management and team development at Terranova. Proven track record in enhancing operational efficiency and resolving customer issues effectively. Skilled in employee training and store merchandising, fostering a motivated team environment that drives success. Committed to maintaining high standards of service and operational excellence.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Visual and Store Manager

Terranova
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Receptionist

Avala Casino
01.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Office Manager

Hotel Hills
07.2020 - 08.2020
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Front and Back Desk Receptionist

Hotel Monte Rosa
01.2017 - 07.2020
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Supported office management with inventory control, ordering supplies as needed to maintain operational efficiency.
  • Facilitated seamless meetings by coordinating conference room reservations and preparing necessary materials in advance.
  • Boosted office organization by maintaining up-to-date records and filing systems.

Education

Srednja Turisticka Skola
Cetinje, Montenegro
05-2014

Fakulter Za Turizam Hotelijerstvo
Kotor, Montenegro

Skills

Customer service management

Employee training

Store merchandising

Team development

Shift scheduling

Team building

Problem-solving

Staff management

Team leadership

Team motivation

Timeline

Visual and Store Manager

Terranova
09.2021 - Current

Receptionist

Avala Casino
01.2021 - 08.2021

Front Office Manager

Hotel Hills
07.2020 - 08.2020

Front and Back Desk Receptionist

Hotel Monte Rosa
01.2017 - 07.2020

Srednja Turisticka Skola

Fakulter Za Turizam Hotelijerstvo

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