Valentina Mendoza
Gainesville,Florida
Summary
Trusting, patient, and energetic customer service professional with three years of specialized experience in responding to all types of customer inquiries. Equipped with strong relationship building skills in a customer oriented atmosphere with the drive to contribute to a trustworthy environment in the workplace. In previous roles, maintained high customer retention rates and received positive customer survey results. Current student in Animals Sciences seeking a position where I can best utilize my customer service skills and grow in an animal focused environment.
Overview
4
4
years of professional experience
Work History
Cashier
Lowe's
Gainesville, FL
05.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Associate
The Home Depot
Gainesville, Florida
03.2022 - 04.2023
- Processed refunds and exchanges in alignment with store policies.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Completed sales payments, refunds, and exchanges and issued store credit.
- Supported loss prevention team by verifying proper inventory control procedures and monitoring store areas for theft or damaged products.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Greeted guests entering or exiting the store and upon approach to sales registers, answered questions and directed them to product locations or store departments.
- Advised customers on the status of merchandise ordered and arranged for pickup and delivery.
- Answered incoming telephone calls and provided information regarding store hours, location and policies.
Cashier
EnviColombia
Miami, FL
01.2022 - 02.2022
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Processed cash register transactions on POS and provided correct change.
- Send money from United States to Colombia through a POS system.
- Received feedback and complaints while demonstrating exceptional customer service.
- Greeted customers with prompt and friendly service.
- Packed merchandise that would be shipped by plane or ship.
Collections Agent
Sutherland Global Services
Barranquilla, Atlantico
10.2019 - 12.2021
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Directed day-to-day collections functions.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Upheld privacy and security requirements for customer information.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Identified past due accounts and contacted account holders to arrange payment.
- Achieved production goals by training new employees and incentivizing team members.
Education
Bachelor of Science - Animal Sciences
Santa Fe College
Gainesville, FL2026
High School Diploma - Technical bachelor
Nuestra Senora Del Carmen
Barranquilla12.2016
Skills
- Willingness to help others, empathy
- Computer skills (Word, PowerPoint, Excel)
- Time Management
- Comfortable working in both Microsoft Windows 11 and Mac OS
- Translation and Interpretation Services (Spanish, English)
- Team oriented, work well with others
Timeline
Cashier
Lowe's
05.2023 - Current
Customer Service Associate
The Home Depot
03.2022 - 04.2023
Cashier
EnviColombia
01.2022 - 02.2022
Collections Agent
Sutherland Global Services
10.2019 - 12.2021
Bachelor of Science - Animal Sciences
Santa Fe College
High School Diploma - Technical bachelor
Nuestra Senora Del Carmen
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