Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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VALENTINA MONTERO RONDON

Midland,TX

Summary

Experienced bilingual Relationship Banker and Account Specialist with over five years of experience in customer service, debt solutions, and mortgage assistance. Proven track record in building lasting client relationships, resolving complex issues, and delivering excellent service. Strong interpersonal, analytical, and upselling skills, along with expertise in financial products, CRM systems, and collaborating with cross-functional teams.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank of America
08.2024 - 05.2025
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Debt Consultant

Credit Associates
10.2023 - 08.2024
  • Company Overview: Credit Associates negotiates down unsecured debts with creditors in exchange for a one-time lump-sum repayment.
  • Provide first-call resolutions for all clients, and work with other departments as client advocates to ensure proper resolution.
  • Receive approximately 80-95 inbound calls daily, and make approximately 60-75 outbound calls daily.
  • Provide language translation and customer service skills to clients in the debt settlement business sectors.

Home Lending Bilingual Specialist

JPMorgan Chase
03.2021 - 10.2023
  • Aided in maintaining mortgage accounts and helped clients with online system navigation.
  • Advised clients on suitable products and mortgage processes.
  • Ensured bilingual client support in all mortgage servicing tasks.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Bilingual Customer Service Representative

DebtBlue
02.2020 - 03.2021
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Business Analytics - Business

University of North Texas
Denton, TX

Business Associates Degree - Business

Collin County Community College
McKinney, TX
12.2022

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Financial services
  • Banking
  • Critical thinking
  • Time management
  • Problem-solving
  • Conflict-reolution
  • Adaptability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relationship Banker

Bank of America
08.2024 - 05.2025

Debt Consultant

Credit Associates
10.2023 - 08.2024

Home Lending Bilingual Specialist

JPMorgan Chase
03.2021 - 10.2023

Bilingual Customer Service Representative

DebtBlue
02.2020 - 03.2021

Business Analytics - Business

University of North Texas

Business Associates Degree - Business

Collin County Community College

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