VALENTINA MONTOYA
Miami,United States
Summary
Dynamic professional with diverse experience in customer service, sales, and trend analysis. Bilingual communicator skilled in building rapport with clients across various industries. Recognized for adaptability and a strong commitment to delivering exceptional customer experiences, ready to drive sales and operational support.
Overview
7
7
years of professional experience
Work History
Manager
Babe Hot Pilates
Miami, Florida
07.2025 - 07.2026
- Trained and supervised instructors to uphold high teaching standards.
- Developed marketing strategies that increased membership engagement and class promotion.
- Handled customer inquiries while resolving issues promptly and professionally.
- Maintained inventory of equipment and supplies for efficient studio operations.
- Executed thorough opening, closing, and shift change functions to sustain daily operational standards.
Lead GSA
European Wax Center
Hialeah
08.2024 - 07.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Managed and coordinated multiple projects while ensuring timely completion.
Reception & Coaching
Xtreme Fitness
Miami, United States
07.2022 - 05.2024
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Conducted assessments of client needs in order to provide personalized interventions.
- Networked with other professionals in field to share resources and strengthen referral networks.
- Maintained confidentiality of client information as required by law and ethical guidelines.
Sales Associate
Kovited Boutique
Hialeah, Country Club
03.2021 - 12.2021
- Achieved sales targets consistently every pay period by implementing innovative sales strategies and tactics.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Tilly's
Miami, United States
05.2019 - 01.2020
- Achieved and exceeded assigned sales quota within targeted prospect accounts and sales territory.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Resolved customer concerns using strong communication and conflict management skills.
- Created personalized sales support to deliver exceptional customer experiences.
- Processed payments quickly to keep customer flow moving.
- Built attractive displays and merchandised products to enhance customer engagement.
- Supported team with receiving, pricing and merchandising.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Addressed data-related requests from research faculty, project staff and agencies.
- Managed budgets, timelines, resources to ensure successful project completion.
- Developed and maintained databases for storage and organization of research data.
Education
High School -
Mater Lakes Academy
Miami06-2021
Associate of Arts - Fashion Design
Miami Dade College
MiamiAssociate of Arts - Interior Design
Miami Dade College
MiamiSkills
- Digital Marketing
- Content Strategy
- Sales Strategy
- Administrative Oversight
- Office Management
- Customer support
- Customer service
- Client relations
- Computer skills
- Microsoft office
- Team-oriented
- Team collaboration
- Collaborative approach
- Organizational abilities
- Multitasking
- Leadership Qualities
Languages
- English, Bilingual
- Spanish, Bilingual
Website Portfolio Profiles
www.vmontboutique.com, @vmontboutique, Owner of my very own Bikini and Accessories Brand
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Babe Hot Pilates
07.2025 - 07.2026
Lead GSA
European Wax Center
08.2024 - 07.2025
Reception & Coaching
Xtreme Fitness
07.2022 - 05.2024
Sales Associate
Kovited Boutique
03.2021 - 12.2021
Sales Associate
Tilly's
05.2019 - 01.2020
High School -
Mater Lakes Academy
Associate of Arts - Fashion Design
Miami Dade College
Associate of Arts - Interior Design
Miami Dade College