Valentina Montoya Arregoces
Magnolia,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Hilton Garden Inn Hotel, excelling in food preparation and sanitation practices. Recognized for exceptional customer service and effective problem-solving skills, consistently ensuring high-quality standards and operational efficiency in fast-paced environments. Committed to enhancing team productivity and maintaining meticulous inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Prep Cook
Hilton Garden Inn Hotel
Staten Island, NY
05.2023 - 03.2025
- Organized walk-in coolers and freezers according to established guidelines.
- Checked freshness of food and ingredients prior to use.
- Requested supplies and equipment orders, explaining needs to managers.
- Maintained records of daily food usage in accordance with health regulations.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Communicated effectively with fellow staff members regarding meal preparations.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Housekeeper
Days Inn by Wyndham Staten Island
Staten Island, NY
08.2024 - 09.2024
- Maintained and organized cleaning supplies stock.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported damage or theft of hotel property to management.
- Sanitized all areas of the hotel lobby and public restrooms.
Prep Cook
TOMMY'S TAVERN + TAP
Staten Island, NY
09.2022 - 05.2023
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Prepared variety of foods according to exact instructions and recipe specifications.
Service Call Center Agent
Colombian Outsourcing Solutions
07.2020 - 04.2022
- Assisted in talent acquisition and organizational design to build high-performing teams.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided recommendations for process improvements based on customer trends analysis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Participated in training sessions to stay current on new product launches and updates.
Administrative Assistant
Frescas y Maduradas Colombia SAS
04.2018 - 01.2019
- Managed database systems containing customer contact information.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Facilitated communication between different departments within the organization.
- Composed, edited and typed complex memos and reports with job-related software.
- Scheduled appointments between clients and customers and internal staff members.
Education
English Level B1
Uniempresarial
12-2017
Skills
- Food preparation
- Interpersonal communication
- Sanitation practices
- Inventory management
- Menu execution
- Quality control
- Time management
- Customer service
- Attention to detail
- Problem solving
- Punctual and honest
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Word, Excel, and the Internet
Timeline
Housekeeper
Days Inn by Wyndham Staten Island
08.2024 - 09.2024
Prep Cook
Hilton Garden Inn Hotel
05.2023 - 03.2025
Prep Cook
TOMMY'S TAVERN + TAP
09.2022 - 05.2023
Service Call Center Agent
Colombian Outsourcing Solutions
07.2020 - 04.2022
Administrative Assistant
Frescas y Maduradas Colombia SAS
04.2018 - 01.2019
English Level B1
Uniempresarial
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