Valentina Morales
New York,NY
Summary
Dedicated professional with a strong background in customer service and problem-solving. Proven ability to adapt in fast-paced environments while maintaining excellent communication and organizational skills.
Dynamic and adaptable team player with experience in fast-paced dining environments. Skilled in fostering positive relationships and resolving customer issues efficiently. Committed to delivering exceptional service and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Amor Loco
Server & Bartender
Manhattan, NY
05.2022 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Prime Catch
Server
Manhattan, NY
03.2021 - 01.2022
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Angelous Pizza Italian Restaurant
Server
Manhattan, NY
04.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Dk Public
Bartender
Astoria, NY
11.2019 - 12.2019
- Resolved customer complaints swiftly, fostering a positive dining atmosphere.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
John Jay College of Criminal Justice
New York, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Problem resolution
- Excellent communication
Languages
English
Native or Bilingual
Timeline
Amor Loco
Server & Bartender
05.2022 - 06.2026
Prime Catch
Server
03.2021 - 01.2022
Angelous Pizza Italian Restaurant
Server
04.2020 - 10.2020
Dk Public
Bartender
11.2019 - 12.2019
High School Diploma -
John Jay College of Criminal Justice