Valentina Navarro
Sterling,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Area Manager
Ferguson Center For The Arts
09.2022 - Current
- Assist with lobby set up pre-show and break down/clean up after show
- Scan tickets and seat guests. Assist with any initial customer-service related issues such as seating discrepancies
- Direct guests to restrooms, entrances, will call, concessions, etc.
- Answer general questions about the venue and events.
- Resolved conflicts promptly to promote positive environment for customers.
- Assist the Patron Services Manager with the management of community volunteers in your assigned area during shows.
- Must be able to work at least one show per week (4-5 events per month)
- Sell/assist with restock of concessions
Concessions Supervisor
NOVA Parks
05.2023 - 08.2023
- Coordinated concession team, food preparation and storeroom operations.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Passenger Service Agent
Swissport International Ltd.
05.2021 - 08.2021
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Developed and implemented strategies to minimize customer wait times.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Education
Bachelor of Science - Psychology
Christopher Newport University
Newport News, VA05.2025
High School Diploma -
Potomac Falls High School
Potomac Falls, VA06.2021
Skills
- Strong Communication and Interpersonal Skills
- Mathematical Calculation and Reasoning
- Conflict Resolution
- Staff Training
- Inventory Tracking and Management
- Facility Inspections
- Leadership
- Managing Assets
- Customer Service
- Accurate Cash Handling
- Food Service Regulations
- Delegating Work
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Concessions Supervisor
NOVA Parks
05.2023 - 08.2023
Area Manager
Ferguson Center For The Arts
09.2022 - Current
Passenger Service Agent
Swissport International Ltd.
05.2021 - 08.2021
Bachelor of Science - Psychology
Christopher Newport University
High School Diploma -
Potomac Falls High School
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