Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Valentina Newkirk-Malomo

Charlotte,North Carolina

Summary

Customer Assistance skills, Team Player, Self Starter with problem-solving experience.

Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Delivery Courier

Curri
05.2023 - Current
  • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
  • Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
  • Arrange to pick up particular customers or groups on a regular schedule.
  • Provide passengers with assistance entering and exiting vehicles and help them with any luggage.
  • Notify dispatchers or company mechanics of vehicle problems
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.

Retention Specialist

Charter Spectrum
02.2024 - 11.2024
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.

Receiving Associate

Amazon Fulfillment Associates
10.2018 - 12.2023
  • Check the Product scan the product into the system ensure the package is correct and Neat and ready for shipment. Stand for 10 hours or more.
  • Constantly lifting boxes that weight up to 50 pounds.

Lead Supervisor

Shake Shack
11.2019 - 11.2020
  • Upheld high standards of professionalism and discretion when working with high-value guests.
  • Have knowledge of product ingredients and quality
  • Beware of allergies in food products
  • Keep track of foods hot and cold temp and stores in the correct area.
  • Discipline crew members as necessary.
  • Responsible for managing labor during my shift. And helping others when needed.

Mediation Technical

Elmcroft Senior Living
07.2009 - 01.2015
  • Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Bathed patients.
  • Cared for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care.
  • Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.

Customer Service Clerk

Powermax
06.2006 - 05.2009
  • Examined shipment contents and compared with records such as manifests, invoices, or orders to verify accuracy.
  • Recorded shipment data, such as weight, charges, space availability, damages, and discrepancies for reporting, accounting, or recordkeeping purposes.
  • Prepared documents, such as work orders, bills of lading, and shipping orders, to route materials.
  • Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

Education

CDL A - Professional Driver

CDL School
Indian Trail, NC
12-2024

Associate - Fitness and nutrition

Penn Foster
Distant, PA
01.2016

Skills

  • WordPerfect (10 years)
  • Excel (4 years)
  • Forklift
  • Assembly Line
  • General Labor
  • Receiving Clerk
  • Shipping Receiving
  • Warehouse Associate (4 years)
  • Vehicle inspection
  • Safe driving practices
  • Planning routes
  • Accurate recordkeeping
  • Hazardous materials handling
  • Customer service and engagement
  • Healthcare customer service
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Active listening
  • Organization and time management

Accomplishments

  • Supervised team of 16 staff members.
  • Resolved product issue through consumer testing.

Certification

  • ServSafe Manager February 2020 to February 2025
  • Medication Aide Present
  • Driver's License
  • ServSafe Alcohol February 2020 to February 2025

Additional Information

Customer Service skills, Self Starter, Team Player with leadership skills.

Timeline

Retention Specialist

Charter Spectrum
02.2024 - 11.2024

Delivery Courier

Curri
05.2023 - Current

Lead Supervisor

Shake Shack
11.2019 - 11.2020

Receiving Associate

Amazon Fulfillment Associates
10.2018 - 12.2023

Mediation Technical

Elmcroft Senior Living
07.2009 - 01.2015

Customer Service Clerk

Powermax
06.2006 - 05.2009

CDL A - Professional Driver

CDL School

Associate - Fitness and nutrition

Penn Foster

Similar Profiles

CREATE PROFILE