Valentina Nonez
plantation,Fl
Summary
Well-rounded worker possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
5
5
years of professional experience
Work History
Phone Operator
Teleperformance
Lauderhill, FL
04.2019 - 07.2024
- Greeted visitors and assisted by answering general questions and directed them to the desired office.
- Greeted callers and identified their needs quickly and accurately.
- Managed incoming calls to schedule appointments and answer questions.
- Monitored patient wait times to ensure timely service delivery.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
Sales Associate
Tory Burch
Plantation, FL
08.2021 - 12.2023
- Greeted customers and provided exceptional customer service.
- Answered incoming calls professionally and courteously, providing excellent customer service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Processed payments over the phone from customers utilizing secure payment methods.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Associate of Arts -
Broward College
Davie, FL11-2023
High School Diploma -
J.p Teravella High School
Coral Springs, FL05-2019
Skills
- Telephone Etiquette
- Accurate Message Transcription
- Appointment Confirmation
- Call Handling
- Office Administration
- Data Entry
- Appointment Scheduling
- Greeting Customers
- Front Desk Operations
- Follow-Up Skills
- Computer Skills
Languages
ceorle
Professional
French
Professional
Timeline
Sales Associate
Tory Burch
08.2021 - 12.2023
Phone Operator
Teleperformance
04.2019 - 07.2024
Associate of Arts -
Broward College
High School Diploma -
J.p Teravella High School
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