Valentina Ochoa
Orlando,FL
Summary
Friendly and Hardworking Bartender with exceptional customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Overview
4
4
years of professional experience
Work History
Bartender
Señor Frog's
12.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Welcomed guests on arrival, displaying professional and friendly approach.
Bartender/Hostess
BARCODE NJ
08.2020 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Bartender Shift Manager
Dulce Pecado
08.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Biomedical Engineering
Universidad Manuela Beltran.
Bogotá, Colombia.Expert. - Psicomarketing And Business Growth
UDIMA
Barcelona, Spain.12.2023
Skills
- Marketing and Sales
- High-Volume Environments
- Custom Drink Preparation
- Staff Management
- Responsible Alcohol Service
- Classic Cocktails
- Age Identification and Compliance
- Clear and Effective Communication
- Extensive Beer Knowledge
- Team Training
- Alcohol Ordering
- Prepare Cocktails
- Health Code Compliance
- Financial Administration
- Good Conversationalist
- Liquor, Beer and Wine Knowledge
- Food and Beverage Management
- Professional Service Standards
- Hospitality Service Expertise
- Teamwork and Professionalism
- Customer Service
Languages
Spanish
English
Timeline
Bartender
Señor Frog's
12.2020 - Current
Bartender/Hostess
BARCODE NJ
08.2020 - 12.2020
Bartender Shift Manager
Dulce Pecado
08.2019 - 03.2020
No Degree - Biomedical Engineering
Universidad Manuela Beltran.
Expert. - Psicomarketing And Business Growth
UDIMA
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