Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Valentina Olivares

Revere,MA
Valentina Olivares

Summary

Problem-solving and analytical professional with a talent for team building, leadership and motivation, as well as excellent customer relations aptitude and relationship-building skills. Competent in the use of independent decision-making skills and good judgment to positively impact the success of the company. Dedicated to applying training, monitoring and morale building skills to improve engagement and increase performance.

Overview

5
years of professional experience

Work History

Piccolo Piatti/ Pomona
Winthrop, WA

Account Manager
06.2024 - Current

Job overview

  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Prepared and filed tax forms to meet needs of customers.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Collected and reported monthly expense variances and explanations.
  • Tracked funds, prepared deposits and reconciled accounts.

Antique Table
Winthrop, MA

Account Manager
06.2024 - Current

Job overview

  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Used advanced software to prepare documents, reports, and presentations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Prepared and filed tax forms to meet needs of customers.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
  • Played key role in financial planning and analysis, contributing to company's long-term financial strategy.
  • Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
  • Collected and reported monthly expense variances and explanations.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Used accounting software to issue tax returns and prepare consolidated reports.

Ferrante’s
Winthrop, MA

Bartender
01.2024 - Current

Job overview

  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

AIS Tax & Consulting
Boston, MA

Account Manager
01.2024 - Current

Job overview

  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Antique Table
Salem, MA

Waitress and Bartender
08.2023 - 03.2024

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Brandy Autobody
Boston, MA

Assistant Manager
06.2022 - 10.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Servicios Internacionales
Lynnfield, MA

Account Manager
05.2021 - 06.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • I handled accounting and sales presentation for client companies.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • I implemented the document translation service for clients

Burger King

Cook and Kitchen Assistance
04.2021 - 07.2021

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Tax Pro Financial Services

Secretary
02.2020 - 04.2021

Job overview

  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • I implemented the document translation service for clients

Education

Francisco Salías
Caracas

from High School Diploma
07.2017

(IUTIRLA)University Institute of Industrial Techno
Caracas Venezuela

Second Semester Student from Business

Boston Bartender School of America
38 Broadway Saugus, MA 01906

Bartending Certification from Bartending
07.2023

Skills

  • Bilingual
  • Adept
  • Organized
  • Teamwork
  • Time Management
  • Cleaning ability
  • Verbal communication abilities
  • Costumer service ability
  • Multitasking
  • Monetary Transactions
  • Organizational ability
  • Computers management
  • Quickbook online & desktop managements
  • Paychex management
  • Gusto management
  • Surepayroll management
  • World and Google Documents managements
  • Excel and Google sheets managements
  • Google calendar managements

Timeline

Account Manager

Piccolo Piatti/ Pomona
06.2024 - Current

Account Manager

Antique Table
06.2024 - Current

Bartender

Ferrante’s
01.2024 - Current

Account Manager

AIS Tax & Consulting
01.2024 - Current

Waitress and Bartender

Antique Table
08.2023 - 03.2024

Assistant Manager

Brandy Autobody
06.2022 - 10.2023

Account Manager

Servicios Internacionales
05.2021 - 06.2023

Cook and Kitchen Assistance

Burger King
04.2021 - 07.2021

Secretary

Tax Pro Financial Services
02.2020 - 04.2021

Francisco Salías

from High School Diploma

(IUTIRLA)University Institute of Industrial Techno

Second Semester Student from Business

Boston Bartender School of America

Bartending Certification from Bartending

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Valentina Olivares