Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Palacios

Bronx,NY

Summary

Dynamic Housekeeping Supervisor with a proven track record at Moxy Hotel, enhancing guest satisfaction through exceptional customer service and effective team training. Skilled in maintaining high cleanliness standards and resolving guest complaints, fostering trust and loyalty. Committed to improving operational efficiency while ensuring a welcoming environment for all guests.

Overview

2025
2025
years of professional experience

Work History

Housekeeping Supervisor

Moxy Hotel
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Trained and mentored new staff on cleaning and safety protocols.

Housekeeping Room Attendant

Moxy Hotel
03.2024 - 01.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Education

Jonathan Levin High School
Bronx, NY

Skills

  • Guest relations
  • Customer service-focused
  • Customer service

Languages

Spanish
Full Professional

Timeline

Housekeeping Room Attendant

Moxy Hotel
03.2024 - 01.2025

Housekeeping Supervisor

Moxy Hotel

Jonathan Levin High School

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Valentina Palacios