Valentina P. Bouffard
Cromwell,CT
Summary
At LCB Senior Living, I spearheaded initiatives that significantly grew community occupancy, showcasing my strong interpersonal skills and business strategy acumen. My expertise in HR management and project delivery is complemented by a proven track record in maintaining confidentiality and driving business growth.
Business professional with proven track record in overseeing business operations and implementing process improvements. Skilled in team collaboration and driving results within dynamic environments. Reliable in adapting to changing business needs, with focus on financial oversight and strategic planning.
Overview
22
22
years of professional experience
Work History
Business Office Director
LCB Senior Living
09.2024 - Current
- Active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
- Ensure the business office and reception areas operate in accordance with corporate policies, procedures and State and local regulations.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Organize, direct and supervise all business office functions in conjunction with department managers.
- Provide information, collect data, complete reports to corporate office to facilitate billing and compilation of financial reports. Manage the residence insurance programs, including workers compensation, health insurance and life insurance.
- Copy and file checks received from residents and make a deposit daily.
- Utilize Yardi system to ensure collection of accounts on a timely basis and report on the status of delinquent accounts.
- Check all invoices and vouchers and assist Department Managers with the coding of bills for payment. Maintain vendor files.
- Maintain all associate personnel records in accordance with all residence policies and procedures and requirements of outside agency.
- Maintain all resident files in accordance with policies of property and outside agencies such as EOEA and GAFC.
- Supervise the receptionist and provide backup support for the reception desk.
- Conduct and/or attend required in-service training and orientations.
- Participate in the Manager-on-duty program.
- Respond to resident requests.
- Ensure that all billing information is in accordance with residents agreements.
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Established strong relationships with key stakeholders through clear communication and timely follow-up on requests or concerns.
Associate Director of Administration
Rogin Nassau, LLC
03.2022 - 09.2024
- Provide day to day operational, technical, problem-solving leadership on administration matters, office operations, functionality and utilization
- Supervising Paralegals, Legal Administrative Assistants and Receptions with daily workflow, scheduling, employee performance and developing procedures
- Responsible for the core administrative functions that support the overall business strategy and employee relations
- As the connection between management committee and all levels of staff, my primary role in building and maintaining company culture through initial staffing, recruiting, onboarding, training, coaching, development, and employee engagement
- Staff development, QA/QC, financial management, business development, strategic growth, and interoffice collaboration
- Work directly with the Management Committee to set the strategic direction and operational priorities of the firm
- Workday/HRIS system with imbedded business processes in support of plan execution
- Weekly payroll processing, monitoring group benefit recordkeeping and HR functions
- Recruits, interviews, and select employees to fill our vacant positions
- Benefit plan strategy, as a key contributor to our firm’s annual insurance renewal efforts
- Process billing, invoicing, account payable/receivable
- Work with the third-party administrators, benefit vendors, HRIS to execute timely and accurate system integrations in support of benefit and business process execution
- Conducts new employee orientations/training to foster positive attitude toward firms’ goals
- Administers performance review program to ensure effectiveness, compliance and equity within organization
- Partner with Management Committee to drive the strategic planning process, forecasting, budgeting, and headcount management
- Act as a proxy for the Management Committee, advising key business leaders on best practices and decisions for the firm
- Collaborating with the Director of Administration on preparing the firm’s financial reports and account reconciliation
- Responsible for the Office Administration staff to include Paralegals and Legal Administrative Assistants, includes setting annual goals, measuring results, conducting interim and annual performance evaluations
- Manage the day-to-day workflow of the Paralegals and Legal Administrative Assistants to ensure work is distributed properly
- Monitor and report on paralegal utilization and efficiency through workforce management and productivity metrics
- Analyzes and develops technical skills training that improves efficiency, use, and performance of paralegals
- Responsible for the evaluating and interviewing prospective candidates and taking part in the selection process, and on-boarding staff and Attorneys
- Responsible for the salary increase and paralegal professional activities budget
- Manage central filing system including offsite archives
Office Manager/HR Director
Precision X-Ray, Irradiation
01.2021 - 03.2022
- Worked directly with the CEO and VP of Finance department
- Oversee the day-to-day workflow of the Administrators Assistants, Junior Accountants, Office Staff and ensure work is distributed properly
- Manages and develops staff, which includes setting annual goals, measuring results, conducting interim and annual performance evaluations, and overseeing skills training and professional development
- In charge of Human Resource, managing new hire process, benefits administration
- Develop, implement, and support office and HR policies, setting annual goals, measuring results, conducting interim and annual performance evaluations, and overseeing training
- Developing organizational policies
- Processing bi-weekly payroll for salaried and hourly employees, expense reports
- Process of A/P and A/R - collaborating closely with the Senior Accountant and VP of Finance
- Assembling information for external auditors
- Review incoming sales enquiries and process in Salesforce system
- Process incoming orders from customers through to manufacturing stage
- Monthly financial/budget meetings and presentation
- Analyze and develop technical skills training that improves efficiency, utilization, and performance
- Updating executives on business performance
Office Administrator III/Proposal Coordinator
Tighe & Bond, Inc
04.2009 - 12.2020
- Company Overview: a 400+ person engineering firm
- Provide a full range of support services at Tighe & Bond, a 400+ person engineering firm and work directly with Vice President, Project Managers, Executives and managed two assistants in Middletown office
- Directs administrative functions for the directors, principals, consultants, and key managers
- Plan and coordinate logistics and materials for board meetings, committee meetings and staff events, and monthly marketing events, video conferencing set-ups
- Orders and distributes office supplies while adhering to a fixed office budget
- Process monthly credit card bills and invoices for various departments
- Organizes all new hire, completes I-9 forms, security, and temporary paperwork
- Process client rebate reconciliation, reporting and check requests
- Approve invoices and authorize payment to accounting
- Developed and supported an alert system for upcoming deadlines on incoming requests and events
- Process travel expenses and reimbursements
- Assists with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Frequently uses word processing, spreadsheet, and database and presentation software
- Develops and maintains internal client filing system
- Writing, drafting, editing, proof reading and publishing of proposals and reports in conjunction with professional staff and in accordance with company standards
- Production of graphics to accompany reports
- Prepare, serve as proposal manager, and produce qualifications packages, proposals, presentation materials
- Support for client development, pursuit, and proposal activities
- Proposal printing, production and delivery to clients
- Development and maintenance of written content including project descriptions and information, staff resumes and photography, project write-ups edits
- Attend trade shows and client events for our Middletown office with other Marketing staff
- A 400+ person engineering firm
Office Manager/Quality Administrator
Aircraft Welding & MFG, LLC
03.2006 - 10.2008
- My career began as an Administrator and I was promoted after four months to Office Manager
- My responsibility was to supervise the office employees, accounts payables and accounts receivables, payroll, billing, invoicing, collection, planning & coordinating large events, traveling, screening inquiries or complaints
- Budget preparation, scheduling reports and tracking information, writing work orders and P/O
- In January 2008, I was also responsible for DSI books, Writing Companies policies and procedures, Quality Manual, Welder's Qualification, Calibration records, Internal Audits Program (ISO) Audits and NADCAP
- Training on QuickBooks/ADP Payroll/Trained multiple staff as office administrator
- Experience working with all levels of management including President of the company
Bank Teller
Bank of America
03.2005 - 03.2006
- Responsible for cashing checks, processing deposits and withdrawals via money order and bank checks
- Open and close bank accounts and completing the necessary paperwork on daily basis
- Solicit new clients to open new accounts and convey new available services to increase production and banking objectives
Swap Manager
Hartford Toyota
09.2003 - 02.2005
- Controlled the inventory of all vehicles in the Hartford Lot
- Coordinated and swapped inventory with other swap managers around the state
- Answered the phone, filed paperwork, processed inventory into the computer and assisted customers with inquiries and form completion
- Serves as corporate liaison between the finance, IT, and marketing departments
Education
High School -
Wethersfield High School
Wethersfield, ConnecticutCapella University
Minneapolis, MinnesotaSkills
- Human Resources
- Business Development
- Operations
- Business Strategy
- Project Delivery
- Team Leadership
- Employee Relations
- Employee Engagement
- Organizational Development
- HR Management
- Detail oriented
- Resourceful
- Project Management
- Excellent Communication
- Strong Interpersonal
- Accurate and Detailed in Marketing
- Dedicated Team Player
- Great Analytical Person
- On Time and the ability to work under pressure and multi-task
- Budget Management Experience
- People-Management
Software Systems
- HRIS System
- Workday
- Yardi
- Paycom
- Advanced Microsoft Office/Excel
- Juris Suite
- Kofax
- PowerPoint
- Sage 100
- Quick Books
- InDesign
- Microsoft Teams/Skype
- Paychex Payroll
- ADP Payroll
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- Outlook
- Banking
- Lotus Notes
- Netdocs
Timeline
Business Office Director
LCB Senior Living
09.2024 - Current
Associate Director of Administration
Rogin Nassau, LLC
03.2022 - 09.2024
Office Manager/HR Director
Precision X-Ray, Irradiation
01.2021 - 03.2022
Office Administrator III/Proposal Coordinator
Tighe & Bond, Inc
04.2009 - 12.2020
Office Manager/Quality Administrator
Aircraft Welding & MFG, LLC
03.2006 - 10.2008
Bank Teller
Bank of America
03.2005 - 03.2006
Swap Manager
Hartford Toyota
09.2003 - 02.2005
Capella University
High School -
Wethersfield High School
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