Valentina Perez
Waxhaw,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Bilingual with work experience in different fields.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Young and Polite Children's Dentistry
01.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Front Desk Receptionist
Pediatric and family behavioral health
07.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Online Grocery Pickup
Wal-Mart Neighborhood Market-4380
07.2021 - 05.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Restaurant Server
Pio chicken
10.2020 - 06.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
college undergraduate in Medicine - Physician Assistant
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Cuthbertson High School
Waxhaw, NC07.2022
Skills
- Bilingual
- Native Spanish Speaker
- Fluent in English
- Insurance Verification
- HIPAA Compliance
- OSHA certified
- Payment Processing
- Excellent Multitasking Capability
- Punctual and Reliable
- Dentrix
- HIPAA
- Medical records
- Medical terminology
- Customer service
Timeline
Dental Receptionist
Young and Polite Children's Dentistry
01.2023 - Current
Front Desk Receptionist
Pediatric and family behavioral health
07.2022 - 01.2023
Online Grocery Pickup
Wal-Mart Neighborhood Market-4380
07.2021 - 05.2022
Restaurant Server
Pio chicken
10.2020 - 06.2021
college undergraduate in Medicine - Physician Assistant
Central Piedmont Community College
High School Diploma -
Cuthbertson High School
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