
Certified Clinical Medical Assistant (CCMA) with hands-on experience in phlebotomy, patient care, allergy testing, home sleep study coordination, occupational health services, insurance verification, and patient education. Proven background in sales growth, social media marketing, customer retention, event coordination, and high-volume client service. Skilled in multitasking, conflict resolution, relationship building, office administration, and team collaboration within fast-paced environments. Bilingual in English and Spanish with strong communication, leadership, and organizational abilities.
• Scheduled patients for specialty appointments while verifying insurance eligibility and authorization requirements
• Assisted with allergy testing procedures and monitored patients throughout the testing process
• Educated patients on allergy testing, immunotherapy treatment plans, and home sleep study instructions
• Facilitated patient enrollment and scheduling for immunotherapy services and follow-up care
• Maintained accurate patient documentation and coordinated communication between providers, patients, and specialty departments
• Provided compassionate patient support while ensuring efficient workflow and continuity of care
• Built strong relationships with members to improve retention, client satisfaction, and long-term membership growth
• Utilized social media marketing and promotional campaigns to increase brand awareness, member engagement, and studio traffic
• Coordinated partnerships and collaborative events with local small businesses to strengthen community presence and drive new memberships
• Conducted membership consultations, studio tours, and onboarding sessions while delivering exceptional customer service
• Trained and supported staff in sales strategies, customer relations, and daily studio operations within a fast-paced fitness environment
• Assisted with inventory management, retail sales, and overall studio organization
• Troubleshot and maintained fitness equipment to ensure a safe and functional workout environment for members
• Demonstrated extensive knowledge of tapas-style dining, wine pairings, cheeses, cocktails, and food allergy accommodations to ensure an exceptional guest experience
• Upsold wines, specialty cocktails, and menu items to increase sales and enhance customer satisfaction
• Managed large sections and multitasked efficiently while maintaining accuracy and attention to detail under pressure
• Communicated effectively with kitchen staff regarding food allergies, dietary restrictions, and special requests to ensure guest safety
• Built strong rapport with guests through attentive service and personalized dining recommendations
• Handled cash transactions, POS systems, and accurate order processing in a busy hospitality setting
• Maintained cleanliness, organization, and professionalism throughout all areas of service
• Managed scheduling, client communication, document organization, and general office operations
• Assisted with property management responsibilities including tenant communication, coordination of maintenance requests, and organizational support
• Maintained confidential client information and handled sensitive documents with professionalism and discretion
• Coordinated transportation and errands for employees while supporting day-to-day business operations
• Provided personal assistant support including calendar management, task coordination, and household assistance
• Assisted with childcare responsibilities and helped maintain a structured and organized environment for the family