VALENTINA QUILES
Montclair,NJ
Summary
I am friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Proficient in effectively working with others, problem-solving, and making interpersonal relationships with customers. Calm and level-headed in all types of situations, I have exceptional skills in enhancing customer experiences in a food service setting. Courteous when directing customers to tables, giving directions, making reservations, and phone calls. Constantly finding new ways to exceed customers' expectations with personalized service. I am also adaptable, and able to apply these skills to whatever job I may be asked to do.
Overview
5
5
years of professional experience
Work History
Cashier
Urban Chicken
Montclair, NJ
03.2022 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash and card transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Read orders back to customers when taking them over the phone.
Seasonal Retail Sales Associate
Miles Tonne Leather
Tuxedo Park, NY
06.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Helped customers with fittings to find right the right sized garment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers and helped with product questions, selections, and purchases.
Bubble Tea Barista
Kung Fu Tea
Montclair, New Jersey
03.2021 - 11.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prioritized drink requests while managing interruptions.
Pizzaria Cashier
Alexis Bennett
Montclair, NJ
03.2021 - 08.2021
- Helped team meet expected demands by restocking work areas throughout pizzeria such as the salad bar, basement, and upstairs work area
- Stepped into additional roles during busy times to boost coverage of important stations
- Kept the work area sanitized, dry, and free of debris to prevent incidents, accidents, and the spread of germs.
- Moved items from main storage areas to easily accessible small fridges, freezers, and containers to support kitchen staff efficiency
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Pleasantly greeted all callers and asked how to be of assistance, as well as made sure all orders were taken correctly to fit the customer's desires.
Waitress/Hostess/Event Caterer
Alexis Bennett
Montclair, NJ
03.2021 - 06.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Inspected dishes and utensils for cleanliness
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Folded napkins and prepared silverware sets to provide adequate supply for the host station
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Greeted new customers, discussed specials, and took drink orders
- Bussed and reset tables to keep the dining room and work areas clean
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Used cash registers and credit card machines to cash out customers
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Executed synchronized meal service simultaneously serving multiple guests
- Provided friendly, courteous service to create memorable moments for guests
- Arranged linens and table settings according to seating plan and event theme
- Monitored dietary restrictions and served guests with special needs
- Conceptualized menus to account for dietary restrictions and personal requests, including food allergies
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity
- Catered for special events
- Took to-go orders through the phone while communicating with customers to make sure the order was taken correctly
Babysitter
Hagit Oren
Montclair, NJ
12.2018 - 06.2020
- Prepared healthy, age-appropriate snacks and meals.
- Assisted children with homework assignments and special projects across different subjects.
- Communicated positively with children and guardians. Fostered close relationships with children by discussing school, friends, and hobbies.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Assisted with light housekeeping duties as well as cleaning the child's room.
- Encouraged child to be understanding and patient with others.
- Organized activities that enhanced children's physical, emotional and social well-being.
Education
Extra Curricular Classes - Fashion Industry Business Essentials
Parsons The New School For Design
New York, NY08.2022
High School (12th Grade) -
Fusion Academy
Montclair, NJ04.2022
Extra Curricular Classes - Personal Relations Within The Fashion Industry
Fashion Insitute of Technology
New York, NY12.2021
High School (9th-11th Grade) -
Montclair High School
Montclair, NJ10.2020
Extra Curricular Classes - Science
Montclair State University
Montclair, NJ08.2018
Skills
- Warm and Friendly
- Reliable and Responsible
- Courteous Phone Demeanor
- Adaptable and Flexible
- Good Decision Making
- Conflict and Complaint Resolution
- Workflow Coordination
- Problem Solving
- Transactions and Cash Handling
- Cleaning and Sanitizing
- Multitasking and Prioritization
- Verbal and Written Communication
- Cooperative Attitude
Timeline
Cashier
Urban Chicken
03.2022 - Current
Seasonal Retail Sales Associate
Miles Tonne Leather
06.2021 - Current
Bubble Tea Barista
Kung Fu Tea
03.2021 - 11.2022
Pizzaria Cashier
Alexis Bennett
03.2021 - 08.2021
Waitress/Hostess/Event Caterer
Alexis Bennett
03.2021 - 06.2021
Babysitter
Hagit Oren
12.2018 - 06.2020
Extra Curricular Classes - Fashion Industry Business Essentials
Parsons The New School For Design
High School (12th Grade) -
Fusion Academy
Extra Curricular Classes - Personal Relations Within The Fashion Industry
Fashion Insitute of Technology
High School (9th-11th Grade) -
Montclair High School
Extra Curricular Classes - Science
Montclair State University
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