Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Valentina Saad Bolivar

Miami

Summary

Dynamic Client Advisor at Louis Vuitton with expertise in luxury retail sales and customer relationship management. Proven track record in enhancing customer satisfaction and driving sales through effective communication and tailored solutions. Skilled in inventory management and team leadership, fostering a collaborative environment that boosts employee retention and performance.

Overview

2026
2026
years of professional experience

Work History

Client Advisor

Louis Vuitton - LVMH
Miami
10.2024 - Current
  • Provided personalized service to clients in luxury retail environment.
  • Assisted customers in selecting high-end products and accessories.
  • Developed strong product knowledge to enhance client interactions.
  • Managed customer inquiries and resolved issues promptly and effectively.
  • Collaborated with team members to maintain store appearance and inventory.
  • Educated clients on brand heritage and craftsmanship of products.
  • Built lasting relationships with clients through exceptional service delivery.
  • Participated in training sessions to improve sales techniques and product knowledge.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Identified client needs and provided tailored solutions.
  • Managed customer complaints effectively by utilizing problem solving skills.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Developed relationships with clients through regular communication and follow-up.
  • Processed payments accurately and efficiently according to established guidelines.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.

ASSISTANT STORE MANAGER

Lino
Miami
01.2023 - 10.2024
  • Increased employee retention, training staff in effective customer service techniques and product knowledge
  • Improved store operations by establishing clear communication channels between team members and implementing e cient scheduling practices
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
  • Streamlined inventory management with regular audits, accurate ordering, and e cient stock organization
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
  • Collaborated with store manager to develop marketing initiatives that drove tra c and increased brand awareness
  • Managed cash registers e ciently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
  • Organizational Skills team leadership
  • Exceptional multi-tasker
  • Exceptional multi-tasker time management
  • Retail software skills
  • Interpersonal skills retail operations hiring and training -Coached sales associates in product speci cations, sales incentives, and selling techniques, signi cantly increasing customer satisfaction ratings
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Analyzed customer feedback and implemented strategies to improve customer experience.

SALES MANAGER

Icons Miami
Miami Beach
01.2020 - 01.2023
  • Responsible for supporting the Store Manager in the daily business operations of a retail store
  • General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner
  • Responsibilities -Supervise and train staff -Review staff performance and offer constructive feedback -Collaborate with team leads on setting and achieving team-speci c goals -Purchase inventory based on current trends, availability of new products and customer interest -Display merchandise to maximize purchasing appeal -Organize sales and product demonstrations -Write sales and customer reports and make recommendations for improvements -Interact with customers and resolve complaints or grievances

SALES ASSOCIATE

Icons Miami Eyewear
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers' questions
  • Directs customers by escorting them to racks and counters
  • Provides outstanding customer service
  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
  • PSYCHOLOGIST
  • Telefonica Movistar
  • Alerts management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
  • Developed job postings, recruited candidates and scheduled interviews to ll vacant positions
  • Conducted employment veri cation and background investigation to facilitate hiring process
  • Supported top talent identi cation processes by interviewing candidates and executing onboarding, orientation and bene ts processes
  • Assessed and ltered resumes from potential job candidates to identify quali ed individuals
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.

Education

GED -

Universidad Del Norte
COLOMBIA

Skills

  • Luxury retail sales
  • Inventory management
  • Sales data analysis
  • Retail software proficiency
  • Marketing initiatives
  • Customer relationship management
  • Team leadership
  • Sales strategy development
  • Merchandise display optimization
  • Effective communication
  • Problem resolution
  • Employee retention strategies
  • Time management
  • Team collaboration
  • Business development

Languages

  • Spanish | native
  • English | advanced

Languages

Spanish
Native/ Bilingual
Italian
Professional
English
Full Professional

Timeline

Client Advisor

Louis Vuitton - LVMH
10.2024 - Current

ASSISTANT STORE MANAGER

Lino
01.2023 - 10.2024

SALES MANAGER

Icons Miami
01.2020 - 01.2023

SALES ASSOCIATE

Icons Miami Eyewear

GED -

Universidad Del Norte

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