Valentina Stroud
La Crosse,WI
Summary
Native speaker of Spanish
Published writer of a novel in Spanish
Care Provider
Overview
6
6
years of professional experience
Work History
Cashier
Mayo Clinic
La Crosse, WI
02.2022 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Cashier
UW-La Crosse
La Crosse, WI
12.2017 - 04.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted with catering orders for corporate clients or private parties upon request.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created promotional displays for advertising special events or promotions at the cafe.
- Created signs and displays to advertise store products or events.
- Sliced fruits, vegetables and meats for use in food service.
Education
GED -
Wester Wisconsin Technical College
La Crosse, WI01-1995
Skills
- Cash Handling
- Product Recommendations
- Customer Service
- Cash Register Operation
- Drawer balancing
- Payment Collection
- Customer Assistance
- Payment Processing
- Issue Resolution
- Time management skills
- Regulatory Compliance
- Inventory Control
- Money Handling
- Loyalty Program Promotion
- Staff Training
- Ordering and stocking
- Cash Management
- Order Taking
- Organizational abilities
- Product Knowledge
- Merchandise Restocking
- Cash Drawer Balancing
- Currency counting
- Cleaning and sanitizing
- Customer Relations
- Complex Problem-Solving
- Order Verification
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Mayo Clinic
02.2022 - 04.2024
Cashier
UW-La Crosse
12.2017 - 04.2020
GED -
Wester Wisconsin Technical College