Valentina Stroud
La Crosse,WI
Summary
Native speaker of Spanish
Published writer of a novel in Spanish
Care Provider
Overview
6
6
years of professional experience
Work History
Cashier
Mayo Clinic
La Crosse, WI
02.2022 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Cashier
UW-La Crosse
La Crosse, WI
12.2017 - 04.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted with catering orders for corporate clients or private parties upon request.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created promotional displays for advertising special events or promotions at the cafe.
- Created signs and displays to advertise store products or events.
- Sliced fruits, vegetables and meats for use in food service.
Education
GED -
Wester Wisconsin Technical College
La Crosse, WI01-1995
Skills
- Cash Handling
- Product Recommendations
- Customer Service
- Cash Register Operation
- Drawer balancing
- Payment Collection
- Customer Assistance
- Payment Processing
- Issue Resolution
- Time management skills
- Regulatory Compliance
- Inventory Control
- Money Handling
- Loyalty Program Promotion
- Staff Training
- Ordering and stocking
- Cash Management
- Order Taking
- Organizational abilities
- Product Knowledge
- Merchandise Restocking
- Cash Drawer Balancing
- Currency counting
- Cleaning and sanitizing
- Customer Relations
- Complex Problem-Solving
- Order Verification
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Mayo Clinic
02.2022 - 04.2024
Cashier
UW-La Crosse
12.2017 - 04.2020
GED -
Wester Wisconsin Technical College
Similar Profiles
Corinne Berg, MSN, RN, PHNCorinne Berg, MSN, RN, PHN
Registered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic EnterpriseRegistered Nurse at Mayo Clinic Center for Individualized Medicine, Mayo Clinic Enterprise
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Matthew HammesMatthew Hammes
Hospice Registered Nurse Case Manager at Mayo Clinic Health SystemHospice Registered Nurse Case Manager at Mayo Clinic Health System