Valentina Timpa
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Counselor
AAA Northeast
02.2024 - Current
- Conducted thorough research to resolve complex member inquiries and provide accurate information.
- Worked closely with supervisors to set performance goals, consistently meeting or exceeding expectations.
- Managed approximately 200 incoming calls per day resulting in high levels of member satisfaction through effective communication and active listening skills.
- Performed various Department of Motor Vehicle transactions. ( License renewals, registration renewals, etc.)
- Recognized by management for consistently delivering outstanding service to members throughout tenure.
Personal Banker
Dime Community Bank
05.2024 - 11.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Managed approximately 450 accounts per month while giving comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Bank Customer Service Representative
Ridgewood Savings Bank
01.2021 - 04.2023
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
Education
High School Diploma -
Veritas Academy
Flushing, NY06.2020
Skills
- Client Relationship Building
- Exceptional communication
- Workflow Management
- Performance Tracking
- Cross-selling techniques
- Calm and Professional Under Pressure
Timeline
Personal Banker
Dime Community Bank
05.2024 - 11.2024
Member Service Counselor
AAA Northeast
02.2024 - Current
Bank Customer Service Representative
Ridgewood Savings Bank
01.2021 - 04.2023
High School Diploma -
Veritas Academy
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